Service Engineer 2 - HireTalent

Job Title: Service Engineer
Location: Columbus, IN
Duration: 11 Months on W2

Position Overview:

• We are seeking a motivated Technical Liaison to act as a vital link between our field test fleet and the Engineering, Quality, and Manufacturing teams.
• The primary responsibility of this role is to ensure the fleet remains operational by effectively managing and resolving any issues that arise.

Key Responsibilities:

• Serve as the main point of contact between field service personnel and engineering teams to identify, define, and prioritize product issues related to Midrange engines.
• Manage multiple projects in a fast-paced environment, ensuring timely resolution of product problems.
• Conduct failure analyses on engine components, assisting field service warranty claims and supporting engineering in defining problems.
• Collaborate with customers and distributors to investigate issues, propose solutions, and provide training as needed.
• Support product development and problem-solving teams by overseeing the installation of field test engines/components and monitoring reliability data.
• Participate in Design Reviews to provide serviceability insights for new components and products.
• Assist in the creation and revision of service literature, including O&M Manuals and Shop Manuals for Midrange engines.
• Facilitate the Dealer Technical Escalation process by delivering timely and accurate information on product issues.

Experience:

• 2-4 years of relevant experience in project management or a technical role.

Skills:

• Strong project management and conflict resolution capabilities.
• Excellent decision-making and prioritization skills.
• Technical background in engineering or internal combustion engines is a plus.
• Familiarity with engineering analysis tools, statistical methods, and project management software.
• Basic understanding of Six Sigma methodologies (Green Belt certification is a plus).
• Proficient in Microsoft Office Suite (Word, Excel) and data analysis tools.
• Ability to communicate effectively with diverse stakeholders, including engineering, field service, and customers.

Education:

• Bachelor s degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Agricultural Engineering, or a related field

Note:- This position will be 100% onsite. Hours are 8-5, M-F.