Service Engineer 2 - Kasmo Inc

Description:
This position is the liaison between the field test fleets of vehicles and the engineers. This position's goal is to keep the fleet up and running by project managing any issues that arise.

Must have skills:
-Project management experience
-Conflict resolution experience
-Decision making skills
-Ability to prioritize
-Technical background is a plus

This position will be 100% onsite. Hours are 8-5, M-F.

Education: Bachelor's Degree in an engineering or engineering tech field with 2-4 years on the job experience.

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"Summary: Work as a technical liaison between the Cummins field service organization and the Engineering, Quality & Manufacturing organizations to identify, define and prioritize product problems and implement solutions for Midrange engines.Education/Experience: - BS or MS degree in ME, IE, EE, AgE, or equivalent - 2-4 years relevant experience - Strong team environment experienceSkills and Competencies: - Ability and discipline to clearly define and document product problems. - Ability to manage multiple work assignments in a highly unstructured work environment (e.g. Time Management skills). - Ability to solve ambiguous, complex problems systematically using data-based problem solving techniques. - Understanding of engineering analysis tools, statistical methods and project management tools. - Understanding of internal combustion engines and engine systems ? preferred - Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Warranty, Applications Engineering Purchasing, Aftermarket, etc.) - Strong PC skills (e.g. Word, Excel, Lotus Notes, etc.). - Familiar with basics of Six Sigma (Green Belt is a plus). - Familiar with general statistical methods and data analysis skills are preferred.Major Job Duties and Responsibilities: - Determine potential exposure to Cummins on product problems and provide affected area with cost and customer impact information needed to establish priority for corrective action. - Participated in failure analyses on Midrange engine components to assist Filed Service Warranty, and Engineering with problem definitions. - Meet with customers and distributors to investigate problems, discuss solutions and conduct training. - Support product development teams and problem solving teams via the installation of field test engines/components and the monitoring/reporting of reliability data. - Provide Service input during Design Reviews, M Reviews, etc. To ensure the serviceability of new components and products. - Support the initial publication and subsequent revision of Service literature (O&M Manual, T&R Manual, Shop Manual, Service/Parts Topics, etc.) for Midrange engines. - Support the Dealer Technical Escalation process."

Job Category:
Engineering