Service Engineer, Industrial Storage - Tesla
Palo Alto, CA 94301
About the Job
Service Engineer, Industrial StorageJob CategoryEngineering & Information TechnologyLocationPalo Alto, CaliforniaReq
ID222635Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet
As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries. We use data collected from our highly connected systems to find problems before the customer does and to systematically eliminate the causes of downtime
The Industrial Storage team is seeking a product engineer to lead the identification and root cause of design, process, firmware and software failures in our fleet of energy storage systems. You will work with a team of engineers to diagnose why the power converters, battery modules, digital control systems, heating and cooling systems in Tesla’s industrial batteries occasionally malfunction. Once the root cause has been identified, you will lead the effort to devise corrective actions that will prevent these failures from reoccurring. Ultimately, you will be responsible for improving the uptime in Tesla’s stationary batteries used by commercial and utility scale customers in grid connected and microgrid applications. To be successful, in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks in person and remotely. You should be comfortable developing your own code, manipulating SQL data, and working in the lab. If you are a “maker” that loves to solve problems, this is the role for you.What You’ll DoTroubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customersLead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurringMine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure modeDefine the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actionsQuantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriateProvide support on escalated customer cases from around the world to minimize system downtime for Tesla’s customersExplain the root cause and resolution of issues to commercial and utility customers as neededWork with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globallyMaintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete partsWhat You’ll BringDegree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience Experience using Python or equivalent for data analysis on very large databasesStrong engineering fundamentals and intuition, applied to firmware/software-enabled systemsPrior experience troubleshooting electrical, system, firmware, or process failure modesProven cross-functional leadership and collaborative skillsAn excellent attention to detail and an ability to produce clear and concise written documents and diagrams.Experience with battery systems and power systems is a plusKnowledge of CAN Bus communication is a plusExperience with managing or maintaining equipment running Linux based applications is a plusWork travel to customer sites as well as our manufacturing and engineering facilities in the US is expected to be around 15% for this roleCompensation and BenefitsBenefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation $84,000 - $300,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience
The total compensation package for this position may also include other elements dependent on the position offered
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities
Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here)
Please contact
We build it into our products and view it as an essential part of our business
To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
ID222635Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet
As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries. We use data collected from our highly connected systems to find problems before the customer does and to systematically eliminate the causes of downtime
The Industrial Storage team is seeking a product engineer to lead the identification and root cause of design, process, firmware and software failures in our fleet of energy storage systems. You will work with a team of engineers to diagnose why the power converters, battery modules, digital control systems, heating and cooling systems in Tesla’s industrial batteries occasionally malfunction. Once the root cause has been identified, you will lead the effort to devise corrective actions that will prevent these failures from reoccurring. Ultimately, you will be responsible for improving the uptime in Tesla’s stationary batteries used by commercial and utility scale customers in grid connected and microgrid applications. To be successful, in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks in person and remotely. You should be comfortable developing your own code, manipulating SQL data, and working in the lab. If you are a “maker” that loves to solve problems, this is the role for you.What You’ll DoTroubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customersLead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurringMine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure modeDefine the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actionsQuantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriateProvide support on escalated customer cases from around the world to minimize system downtime for Tesla’s customersExplain the root cause and resolution of issues to commercial and utility customers as neededWork with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globallyMaintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete partsWhat You’ll BringDegree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience Experience using Python or equivalent for data analysis on very large databasesStrong engineering fundamentals and intuition, applied to firmware/software-enabled systemsPrior experience troubleshooting electrical, system, firmware, or process failure modesProven cross-functional leadership and collaborative skillsAn excellent attention to detail and an ability to produce clear and concise written documents and diagrams.Experience with battery systems and power systems is a plusKnowledge of CAN Bus communication is a plusExperience with managing or maintaining equipment running Linux based applications is a plusWork travel to customer sites as well as our manufacturing and engineering facilities in the US is expected to be around 15% for this roleCompensation and BenefitsBenefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation $84,000 - $300,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience
The total compensation package for this position may also include other elements dependent on the position offered
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities
Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here)
Please contact
accommodationrequest@tesla.com
for additional information or to request accommodations.Privacy is a top priority for TeslaWe build it into our products and view it as an essential part of our business
To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Source : Tesla
