Service Engineer - Green Cubes Technology

Green Cubes Technology is a Lithium-Ion battery manufacturer in a rapidly growing industry based in Kokomo, IN. Green Cubes operates in a new and expanding industry. Our goal is to accelerate and facilitate the transition from inefficient lead acid power storage systems to Lithium-Ion power storage systems. We believe in designing and producing a cleaner and safer alternative to lead acid power storage systems.

As a Service Engineer with RMA process and internal technician support focus, you will work to expedite the repair process on batteries returned to the Kokomo Green Cubes Technology facility for repair/adjustments.  Many batteries, depending on age, use, and ultimately end user throughput, can develop miscellaneous faults and conditions that require repair actions such as cell pack replacement, cell pack balancing, overall capacity testing/verification, bus bar repair and layout modification, CAN communication failures, etc.  You will work with the assets experiencing the fault the moment it arrives and access the condition, root case, and develop the repair plan for the asset in question.  Simpler, less involved repairs will be completed by you, other more in-depth repairs/adjustments will require the authoring of work instructions to be supplied to the production floor to complete the repairs on your behalf.  You will work closely with the Service Manager and service team daily.

As a Service Engineer, you will:

• Act as the first point of contact for the service manager for cases needing engineering support.
• Be responsible for tracking technical solutions and arising issues day over day. Draw conclusions and trends from this data and communicate to necessary parties.
• Responsible to communicate to director of engineering and the engineering team when service support is needed.
• Manage engineering portions of the RMA process which consist of determining if repair falls under warranty, creating work orders and work instructions for repairs. 
• Performing some repairs. 
• Assist in root cause analysis of failures.
• Manage RMA Technician as that role comes online, providing training and processes for successful implementation of their role.
• Travel to customer sites as required to provide engineering support, coordinate engineering support on site if other engineers are sent.
• Gather and report metrics to communicate current state and progress of key performance indicators for Service, RMA, Parts, and Warranty cases (assisted by Warranty Administrator.)
• Work closely with Service Manager to determine/identify training gaps that may exist within service technician roster, recommending additional training modules and focus initiatives as required to bolster technician general knowledge and diagnostic capabilities.
• Assist engineering and service manager in developing technical service bulletins that require broadcasting to channel partners and technicians.
• Perform any other duties and responsibilities as and when necessary, on an ad-hoc basis.
• Follow all company procedures and protocols.

The right candidate should possess:

• The ability and willingness to travel 10-20% of the time.
• A technical degree or certification preferred or equivalent experience in engineering will also be considered.
• Minimum of 2 years relevant engineering working experience.
• The proven ability to troubleshoot, test, repair, and service technical equipment.
• Experience in failure analysis and correction action implementations.
• Experience or knowledge of product manufacturing and production operations.
• Possess excellent time management skills and the ability to multi-task and adjust priorities.
• Proven ability to be responsible for all aspects of position with minimal supervision.
• Possess strong analytical and problem-solving skills.