Service & Hospitality Training Manager - Sally’s Apizza
Stamford, CT 06901
About the Job
FIND YOUR FIRE!
Sally's Apizza, renowned for its New Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide! Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally’s draws pizza fans from around the world. We hand-craft authentic pizza in custom-designed ovens, using the original recipes. With a commitment to sharing exceptional pizza with all, we're on a mission to spread our passion far and wide.
DESCRIPTION
As a member of the Training Team, you will be a Sally’s brand ambassador and play a key role in the training of new employees. As the Service & Hospitality Training Manager, you will be focused on preserving our traditions while maintaining unreasonable hospitality for all guests, providing quality service, and advancing the core culture of Sally’s Apizza across all restaurant locations. You will also be an integral part of new restaurant openings and perform routine check-ins at all existing restaurants.
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As A Service & Hospitality Training Manager your responsibilities will include….
- Fully understand and embody the Sally’s Apizza culture and historical evolution of the brand.
- Consistently conduct the hands-on training of our policies and procedures as a subject matter expert.
- Fearlessly hold trainees accountable to our standards.
- Responsible for service and hospitality across our brand as we scale to multiple units.
- Implement standard operating procedures for all front-of-house positions, workflow, and management.
- Implement any new training materials once announced to all locations.
- Follow your schedule that is posted on 7Shifts every first of the month.
- Communicate daily restaurant updates to the Manager of Training.
- Perform store level “spot checks” to ensure consistency, accountability, quality, and safety standards are being met and communicated to store level leadership in a timely manner.
- For any location you are in when doing “spot checks’ check in with the General Manager to ensure that there is follow up.
- Be able to travel and work in a satellite city following our schedule of new restaurant openings.
- Present yourself in a professional manner and show respect to your fellow Sally’s employees.
- Support management on all current and new initiatives.
- Honor and adhere to company policies and procedures in all circumstances and situations.
- Be an extra set of eyes in the Front of House and coach the team in the moment if needed.
- Identify who on the Front of House team is the strongest/who needs improvement. Strategize with the General Manager on how we can improve out on the floor.
- Making sure each location is following Steps of Service/Steps of Wine Service/Serving Responsibly-DSL/Allergen Awareness/Core Values/Answers to the Test.
- Be the example of excellence on every shift including:
- Uniform: Correct, washed, and ready to go.
- Punctuality: Not only show up on time but be ready to work upon clocking in.
- Professional Appearance: Practice good hygiene, well groomed, clean shaven.
- Do Not Cut Corners: You know how it is supposed to be done, be uncompromising.
- Sense of Urgency: Set the tone for every shift. We are here to work.
- Be Passionate: If you show passion, others will too.
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ROLE COMPETENCIES & REQUIREMENTS
- Language: English and/or Basic Spanish (preferred but not required)
- Experience: A minimum of 2 years of proven success in a casual dining environment.
- Attention To Detail: Taking responsibility for a thorough and detailed method of working.
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.
- Oral Communication: Shaping and expressing ideas and information in an effective manner. Builds on things that are already working well within the brand.
- Integrity: Upholding generally accepted social and ethical standards in job-related activities and behaviors. Supports every team member’s personal and professional development by recognizing talents and contributions while also providing feedback and ideas for improvement.
WORK ENVIRONMENT
- This is a hands-on position that requires 90% of the work week to be spent actively engaged with Restaurant Management and in restaurant operations.
- Must be able to work on your feet for up to 10 hours at a time and able to lift up to 50lbs.
- Must be able to travel daily to any location in your Region based on operational needs.
- You should be able to visit multiple locations in your Region within your work week.
- Must be available for days, nights, weekends, and holidays.
- Must be able to work in the Corporate Office every Tuesday.
- This role requires you to be on-site and training staff for all new restaurant openings.
- When opening new restaurants you will be training various Front of House positions.
- You will strategize with the Manager of Training on day-to-day opening training responsibilities.
- Traveling for this role will require overnight stays to various locations around the country on an assigned project basis.
- Overnight stays can be up to a week at a time.
- We are a learning and teaching company, you are in this job role to do just that!
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BENEFITS & SALARY
- $60,000-$65,000 depending on experience
- Dental Insurance
- Employee discount
- Health Insurance
- Paid time off
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SALLY’S CORE VALUES
Obsession for Apizza: True passion for the uncompromised quality and tradition of New Haven Apizza. Strive for excellence and bring your personal best to work every day.
Commitment to Our Guests: Demonstrate warmth and care while creating memorable moments of hospitality for all guests.
Strength of Character: Take pride in your job and use your best judgment to do what is right and fair even when no one else is looking. Actively seek to build trust with colleagues and guests.
We Are Hungry: We are a teaching company filled with people who are hungry for knowledge and growth. Our hunger is insatiable, and we crave honest feedback to strengthen our skills and hold each other accountable.
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Pre-employment Background Check, Drug Screen and References are required.
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