Service Installation Manager - UVeye

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for an experienced Service Installation Manager to join the US Operations Team. The Service Installation Manager is responsible for ensuring that services are being seamlessly delivered to UVeye customers. You are in charge of a variety of tasks, such as installation of new systems, providing first level of support, leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

Here’s what you’ll be doing: 

• Lead and manage the installation and deployment of new systems at customers sites, ensuring top notch quality.
• Manage the first level of customer support in the US (Tier 2).
• Manage the team of Field Service and Installation Engineers.
• Schedule assignments, track progress, resolve issues on a daily basis.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Taking accountability for service installations performance, meeting customer expectations, and driving future demand.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Be the main focal point of the US team with HQ in Israel.

Requirements:

• A Bachelor degree in Engineering or similar - technical background.
• Minimum 5 years of experience in managing Operations, and/ or Logistics, Deployment or Support.
• Strong managerial skills both on site and remote.
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Experience in hiring and building teams across the US.
• Ability to work in a fast-changing environment.
• Ability to travel with a team up to 35% of the time while installation is in launch.
• Excellent verbal and communication skills.
• Knowledge and experience using ERP software.

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Why UVeye:

Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.

Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.

Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.