Service Management Technician-Software License Compliance Analyst - Capgemini
Austin, TX
About the Job
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
This position will focus on within IT Asset Management such as:
• Coordinating the STS Contract and Renewal processes including:
o Ensuring the MSI meets 100% of the 440-MSI License and Maintenance Renewal Timeliness SLA by reviewing ITSLM and submitting Service Level Exception Requests as needed for this SLA.
o Submitting Service Catalog requests such as Tool Enhancement Requests and Catalog Update improvements as requested by DIR or as discovered through MSI’s continual improvement practices.
o Leading and improving upon the Procurement and OI Renewal dashboards.
o Maintaining SMMs pertaining to renewals in Section 515 Procurement for currency as well as for out of cycle update opportunities for process improvements.
o Training existing and new STS Service Providers in the effective use of these tools and processes.
o Validating contract records created during the Renewal Process.
• Assisting the SACM/SWLC/SLiM team in the following areas such as:
o Populating SWLC Data Capture Templates (DCTs) per SW Publisher licensing agreements requirements and established team processes per Section 514 Software License Management.
o Helping to make updates to Service Management Manual (SMM) Documentation, including Sections 502 IT Asset Management, 504 Configuration Management, and 515 Procurement as needed regarding new procurements and attending SMM currency update calls.
o Reviewing Data within the CMDB for accuracy and alignment with established processes and procedures
o Identifying and establishing relationships between components within the environment to provide a complete view
o Ensuring Dashboards remain relevant and data reported in in alignment with expectations
o Reviewing the compliance report for other opportunities of software normalization and optimization.
Successful candidates will possess the following:
• Desired skills
o ITIL industry certification, or willingness to obtain within one year of employment.
o (Preferred) IT Asset Management experience and use of discovery tools such as ServiceNow ITOM, BMC Discovery, Microsoft SCCM, etc.
o (Preferred) Software licensing experience and use of industry tools such as Software Organiser or ServiceNow SAM/SAM PRO.
o Be familiar with IBM’s ILMT, Oracle ReviewLite, Mainframe Licensing, as well as Windows/Linux software licensing practices.EULAs
o Basic knowledge of hardware terminology
o (Preferred) Experience with ServiceNow or other similar ITSM tools.
o Running queues and proper ticket handling techniques.
o Excel skills at an intermediate level including experience with data analysis, use of pivot tables, data handling, formula writing, and formatting.
o Word skills to use of styles, template editing, and proofing techniques such as general technical writing, accessibility/spell checking, and attention to detail before submitting to the MSI Process team for QA.
o Diligence in following STS SMM templates found in SMM Section 116 and guidelines found in ANC-302-01 STS Style Guide.
• Desired traits
o Exceptional verbal and written communication skills enabling the candidate to communicate with all levels within the organization
o Detail oriented, self-starter with Critical thinking skills enabling the candidate to think strategically
o Flexible and resilient to change in a fast paced environment
o Effective time management and ability to handle multiple priorities
o Interpersonal soft people skills that allow collaboration with all STS partners ranging from STS Customers, Service Providers, DIR, and other MSI team members.
o Persistence to provide effective training in SACM/SWLC/SLiM processes to all STS partners as needed.
o Ability to conceive of business needs simultaneously from MSI and DIR/Customer perspectives.
Understand the difference between Outputs and Outcomes per ITIL and the ability to express how MSI provides value through SACM/SWLC/SLiM activities.
*LI-CV1
Job: _Infrastructure_
Organization: _CIS US MS_
Title: _Service Management Technician-Software License Compliance Analyst_
Location: _TX-Austin_
Requisition ID: _076150_
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
This position will focus on within IT Asset Management such as:
• Coordinating the STS Contract and Renewal processes including:
o Ensuring the MSI meets 100% of the 440-MSI License and Maintenance Renewal Timeliness SLA by reviewing ITSLM and submitting Service Level Exception Requests as needed for this SLA.
o Submitting Service Catalog requests such as Tool Enhancement Requests and Catalog Update improvements as requested by DIR or as discovered through MSI’s continual improvement practices.
o Leading and improving upon the Procurement and OI Renewal dashboards.
o Maintaining SMMs pertaining to renewals in Section 515 Procurement for currency as well as for out of cycle update opportunities for process improvements.
o Training existing and new STS Service Providers in the effective use of these tools and processes.
o Validating contract records created during the Renewal Process.
• Assisting the SACM/SWLC/SLiM team in the following areas such as:
o Populating SWLC Data Capture Templates (DCTs) per SW Publisher licensing agreements requirements and established team processes per Section 514 Software License Management.
o Helping to make updates to Service Management Manual (SMM) Documentation, including Sections 502 IT Asset Management, 504 Configuration Management, and 515 Procurement as needed regarding new procurements and attending SMM currency update calls.
o Reviewing Data within the CMDB for accuracy and alignment with established processes and procedures
o Identifying and establishing relationships between components within the environment to provide a complete view
o Ensuring Dashboards remain relevant and data reported in in alignment with expectations
o Reviewing the compliance report for other opportunities of software normalization and optimization.
Successful candidates will possess the following:
• Desired skills
o ITIL industry certification, or willingness to obtain within one year of employment.
o (Preferred) IT Asset Management experience and use of discovery tools such as ServiceNow ITOM, BMC Discovery, Microsoft SCCM, etc.
o (Preferred) Software licensing experience and use of industry tools such as Software Organiser or ServiceNow SAM/SAM PRO.
o Be familiar with IBM’s ILMT, Oracle ReviewLite, Mainframe Licensing, as well as Windows/Linux software licensing practices.EULAs
o Basic knowledge of hardware terminology
o (Preferred) Experience with ServiceNow or other similar ITSM tools.
o Running queues and proper ticket handling techniques.
o Excel skills at an intermediate level including experience with data analysis, use of pivot tables, data handling, formula writing, and formatting.
o Word skills to use of styles, template editing, and proofing techniques such as general technical writing, accessibility/spell checking, and attention to detail before submitting to the MSI Process team for QA.
o Diligence in following STS SMM templates found in SMM Section 116 and guidelines found in ANC-302-01 STS Style Guide.
• Desired traits
o Exceptional verbal and written communication skills enabling the candidate to communicate with all levels within the organization
o Detail oriented, self-starter with Critical thinking skills enabling the candidate to think strategically
o Flexible and resilient to change in a fast paced environment
o Effective time management and ability to handle multiple priorities
o Interpersonal soft people skills that allow collaboration with all STS partners ranging from STS Customers, Service Providers, DIR, and other MSI team members.
o Persistence to provide effective training in SACM/SWLC/SLiM processes to all STS partners as needed.
o Ability to conceive of business needs simultaneously from MSI and DIR/Customer perspectives.
Understand the difference between Outputs and Outcomes per ITIL and the ability to express how MSI provides value through SACM/SWLC/SLiM activities.
*LI-CV1
Job: _Infrastructure_
Organization: _CIS US MS_
Title: _Service Management Technician-Software License Compliance Analyst_
Location: _TX-Austin_
Requisition ID: _076150_
Source : Capgemini
