Service Manager - Cenergy International

The Service Manager is responsible for effectively and safely managing all aspects of the service department to drive enhancements to TFS business, quality, and overall cost effectiveness. They are responsible for identifying opportunities for improvements to current processes as well as opportunities for organic or new customer growth. They must also foster positive relationships with customers, both internal and external, as well as vendors.

Roles and Responsibilities:

Specific Duties and Responsibilities:
Ensure service team has proper training to safely perform all aspects of their job and that Job Hazard Analysis (JHA) forms have been completed for all scheduled work.
Develop a culture of accountability, ensure expectations are clearly understood and training is provided as needed.
Manage all aspects of personnel management, including hiring, training, development, performance assessments, coaching and counseling.
Maintain proper equipment, ensuring maintenance schedules are adhered to.
Effectively schedule service work and monitor performance to expectations.
Accurately allocate service costs using the business system s service management module.
Effectively manage inventory and indirect materials usage
Complete site surveys to accurately prepare bid recommendations as well as JHAs.
Manage filtration usage and monitor filtration performance at service customer sites
Direct efficient completion of service work at customer sites and cell washing facility.
Maintain high level of customer satisfaction with both internal and external customers
Respond to all requests for information in a timely manner
Complete accurate forecasting and budgeting of sales and usage for service customers
Monitor System Cleanliness and provide metrics as required by the customer
Manage Booth Balance process if applicable
Maintain vehicle service schedule as needed
Identify sources of defects and apply filtration solutions
Recommend equipment items to customers, such as Reverse Osmosis
Identify opportunities to sell deeper into current customers.
Identify opportunities for new business
Train employees and customers on processes and total filtration methodologies
Protect and grow the value of our business at assigned accounts


Supervisory Responsibilities:
Service Technicians



Qualifications and Education Requirements:

General Qualifications:
Excellent oral and written communication skills utilizing the English language
Good attention to detail with solid follow-up skills
Professional appearance and behavior
Solid organizational skills with the ability to prioritize effectively
Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
Ability to work effectively under pressure and manage multiple assignments simultaneously
Demonstrated sense of urgency with the ability to meet appropriate deadlines
Accurate and results oriented.
Commitment to providing exceptional customer service to both internal and external customers
Effective time management skills
High mechanical aptitude with the ability to quickly grasp technical information.

Educational and Experience Requirements:
Minimum of five years service or business management experience required
Previous experience with demonstrated mechanical aptitude required
High School diploma or equivalent required.
Filtration or industrial experience preferred

Certificates, Licenses, Registrations:
Must possess and maintain a valid driver s license in good standing
Must have the ability to pass customer background checks, drug tests, etc.

Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; utilize ladders with a weight capacity of 250 lbs. Or less, balance; stoop, kneel, crouch or crawl; talk or hear. Must regularly lift, move, push, pull and carry up to 50 pounds, including the need to climb a ladder carrying this weight so as not to exceed a total 250 lb. Capacity. Lifting includes overhead lifting. The employee will be required to work in extreme temperatures; cramped spaces, work in environments with extreme noise and dust. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
Various customer facilities, including manufacturing plants

Travel Requirements:
As required by the demands of TFS and the customer

Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.



Preferred Skills:

Bachelor s degree preferred.



Pay Range:

The pay range for this position is $70, 000 - $80, 000 per year; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.



Benefits:

The benefits available with this position include:

• Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)




• Continuous Employment Development and Learning




• Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement




• 401K




• Aetna & Kaiser Group Medical Coverage




• Dental Insurance Coverage




• Vision Insurance Coverage




• Basic Life Insurance & AD&D




• Long Term Disability




• Voluntary Short-Term Disability




• Access to Health Joy




• GAP Medical Coverage




• Direct Deposit




• Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.