Service Manager - Cleveland Brothers Equipment Company
Bridgeport, WV
About the Job
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Manager.
Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.
Position Summary:
In accordance with management directives this position provides supervision to a diversified work force, including Murrysville Field Service and the Murrysville Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.
Primary Responsibilities:
This position may perform any combination of the following duties:
Effectively manage service personnel, while fostering good union -- management relations.
Maintain existing sales and increase sales to existing and new customers.
Maintain high level of customer satisfaction by identifying and resolving problems promptly.
Manage service expenses and profitability.
Maintain service Key Process indicators (KPI) results to acceptable levels.
Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
Investigate and report on job related accidents or safety concerns.
Coordinate outside vendor repair work with shop work in progress.
Ensure all warranty requirements are met.
Actively enforce all Company policies and procedures.
Conduct performance evaluations.
Assign building maintenance duties on daily basis.
Operate basic office equipment.
Perform other work related duties as assigned.
Skills / Knowledge / Qualifications:
Comprehensive knowledge of construction equipment repair procedures and their application
Thorough understanding of Company/contract practices and policies in relation to the direction of the work force.
Effective verbal and written communication skills
Ability to meet deadlines and handle multiple tasks
Ability to learn new systems and processes
Solid computer skills with a working knowledge of Microsoft Office products
Ability to read, understand, interpret and convey technical information
Strong customer service orientation.
Why Join the Cleveland Brothers Team
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air... For full info follow application link.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.
Position Summary:
In accordance with management directives this position provides supervision to a diversified work force, including Murrysville Field Service and the Murrysville Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.
Primary Responsibilities:
This position may perform any combination of the following duties:
Effectively manage service personnel, while fostering good union -- management relations.
Maintain existing sales and increase sales to existing and new customers.
Maintain high level of customer satisfaction by identifying and resolving problems promptly.
Manage service expenses and profitability.
Maintain service Key Process indicators (KPI) results to acceptable levels.
Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
Investigate and report on job related accidents or safety concerns.
Coordinate outside vendor repair work with shop work in progress.
Ensure all warranty requirements are met.
Actively enforce all Company policies and procedures.
Conduct performance evaluations.
Assign building maintenance duties on daily basis.
Operate basic office equipment.
Perform other work related duties as assigned.
Skills / Knowledge / Qualifications:
Comprehensive knowledge of construction equipment repair procedures and their application
Thorough understanding of Company/contract practices and policies in relation to the direction of the work force.
Effective verbal and written communication skills
Ability to meet deadlines and handle multiple tasks
Ability to learn new systems and processes
Solid computer skills with a working knowledge of Microsoft Office products
Ability to read, understand, interpret and convey technical information
Strong customer service orientation.
Why Join the Cleveland Brothers Team
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air... For full info follow application link.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Source : Cleveland Brothers Equipment Company
