Service Manager - Mike Kelly Automotive

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 KELLY AUTOMOTIVE SERVICE MANAGER

Job Summary: Under the general direction of the General Manager and Fixed Operations Manager the Service manager is responsible for the daily service operations.

Position description:  The position requires managerial skills in assuring the  service department operates at peak efficiency.  Subordinates are to be evaluated, trained assigned duties and monitored for top performance.  The Service Manager is responsible for inventory control within his department.

Essential Duties and Responsibilities: These include the following duties; however, other duties may be necessarily performed:

 | Establish goals and objectives for the department in accordance to overall company goals, core competencies and values Monitor subordinates’ performance and train as necessary for optimum results Be responsible for the hiring, training and evaluation of personnel for service department in accordance with the Organizations’ policies and procedures Develop and maintain a culture of friendly customer atmosphere Be responsible for staff preparation of all work for the shop assuring that vehicles are in place, parts are available and technicians are properly assigned according to their abilities Review work orders and repair orders for accuracy Schedule work assignments for all those under the Manager's supervision Randomly review all completed work  to assure professional quality Assure all business practices are properly maintained Provide accurate and complete record keeping for all aspects of the assigned operation Assist in carrying out the Organization's and Department’s marketing plans Be responsible for quality control of the department's activities Maintain a safe and clean environment Analyze shop performance and make adjustments as needed Assist in preparing and maintaining proper budget and accounting procedures for the Department Maintain good inventory control Assure warranty process is properly followed in accordance with factory policies and procedures Develop and maintain strategies for customer satisfaction   

Working Conditions:

            The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate to loud.

Qualification Requirements:

            To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and Experience:

            A high school or equivalent is required.  Active working experience with automobile service is required.  

            Knowledge of:  automotive operations and service, production systems, automotive technical systems, maintenance and repair strategies, computer, software and internet operations, personnel supervision strategies, legal requirements for position.  Factory training and certification are required.

Skill in:  leadership, directing, coaching, analysis, written and verbal communication, mathematics, organizing, reading and understanding, customer service. 

            Ability to: work with people, work as team member, innovate, direct others, analyze and make informed decisions, work independently, set goals, manage time effectively, follow and support Organization’s goals and objectives. 

Physical demands:

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to use hands, handle objects, keyboards or controls, and reach with hands and arms.  The employee frequently is required to stand and sit.  The employee is required to walk, stoop, kneel, talk and hear.  Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.  Employee must be able to lift and/or move up to 75 pounds.