Service Manager - Sinclair Tractor

Purpose:

Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.

Responsibilities include but not limited to:

• Communicates, enforces and monitors service department processes to ensure customer satisfaction
• Creates annual location service department goals and budget, in alignment with the organization’s financial and operational objectives
• Executes service department marketing plan with the direction from corporate service manager and marketing manager
• Coordinates customer clinics, field days, and related promotional events
• Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Assists with the development and training of service personnel and completes performance reviews of service staff
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments and Managing Others
• Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge:

• Minimum 3 years’ experience in Service Department operations
• High School Diploma or GED equivalent
• Basic understanding of financial principles relative to Service Department operations
• Familiar with John Deere and competitive products
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to analyze and interpret internal reports
• Must maintain a valid driver’s license with an insurable driving record
• Must have basic knowledge of equipment safety procedures
• Ability to work varying shifts, weekend, extended hours, and holidays
• Ability to speak effectively one-on-one and within a group

Working Conditions & Requirements:

• All weather conditions
• Sitting for extended periods of time
• Standing for extended periods of time
• Lifting at least 75 pounds
• Office and Workshop setting
• Travel as needed

This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned. Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes. This job description is not an employment contract and the employment relationship remains “at will.” Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.

Keyword: Service Manager
Required Experience:


From: Sinclair Tractor