Service Manager at Butler CAT

As the Service Manager, you would be responsible for managing the service department by managing job progress, resolving customer disputes, supervising staff, and scheduling the service team.  If you are passionate about customer service and have related experience, read the job description below and apply today!

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc.  
• Maintains a high level of customer satisfaction.
• Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
• Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate.
• Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc. 
• Handles documentation and resolution of Goodwill claims with manufacturers.  
• Determines needs relating to special tooling, equipment, vehicles, and work hours, etc. 
• Interviews and hires personnel for the service department.
• Maintains a safe, clean, neat, and orderly work environment.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Resolving customer disputes to ensure fair value for the customer and company.
• Review work orders and ensure timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly review JHA’s, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Manages all service department personnel
• Organizes, communicates and delegates responsibilities and priorities to ensure the successful operation of the department
• Provides regular and timely feedback that recognizes employee performance, motivates employees, and promotes self-development
• Communicates with and coaches employees on assignments, providing technical expertise as needed. 
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

• Mechanical experience with the product lines we represent
• Two-year degree or equivalent experience and training preferred
• Prior supervisory experience or Service Management Training preferred
• Excellent customer service skills 
• Good oral and written communication skills
• Computer knowledge
• Must have good leadership, detail, and organizational skills.
• Ability and willingness to work flexible hours
• Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Nebraska, and Montana. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:  

• Generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company each year once eligibility is met, with no minimum required contributions out of your pocket.
• Health Insurance – 4 plan options including, 3 High Deductible plans 
• Dental Insurance – 2 plan options – Basic and Preferred
• Vision Insurance
• Flexible Benefit Plan
• Basic Life/AD&D and Supplemental Life Insurance
• AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability 
• Short-Term Disability Coverage – 60% of salary paid by Butler 
• Maternity and Paternity Benefit
• Holidays – 7 days company paid
• Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr 
• Paid Time Off (PTO) starting at 15 days a year accrued through pay periods
• 401(K) Plan
• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer-paid financial planning program 
• Legal Shield/ID Shield products 
• Other company-sponsored benefits include a safety glass allowance, optional Credit Union membership, and educational assistance.

Butler Machinery Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.

EOE/Minorities/Females/Vet/Disability

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