Service Manager - Construction Services - The Contractor Consultants

Join Basic IDIQ, Inc. as a Service Manager and Drive Excellence in Construction Repairs!

Job Title: Service Manager - Construction Services

Company Name: Basic IDIQ, Inc.

Salary: $50,000 - $60,000+ annually based on experience

Full Job Description

Basic IDIQ, Inc. is seeking a Service Manager for a full-time position in the DFW area. The ideal candidate will be responsible for managing short-term repair requests and ensuring that all tasks are completed efficiently and to the highest standards. The role involves organization, communication, and collaboration with customers and subcontractors. If you're detail-oriented, self-motivated, and have a customer service mindset, we want to hear from you!

Who We Are:

Basic IDIQ, Inc. is a leader in the construction industry, specializing in Indefinite Delivery Indefinite Quantity (IDIQ) contracts. Since its inception in 2002, Basic IDIQ has been committed to providing cost-effective and rapid solutions for new construction, renovations, facilities maintenance, and energy upgrades. Serving major clients such as the Federal Government, state agencies, colleges, universities, and municipalities, the company uses Job Order Contracting (JOC) to deliver exceptional value, quality, and efficiency on every project. With a senior staff boasting over 200 years of combined experience, Basic IDIQ brings extensive expertise and innovation to every project.

• Manage and oversee short-term repair requests, ensuring timely completion.
• Coordinate and follow up on the status of jobs and required documents.
• Maintain regular correspondence with customers and subcontractors to keep all parties informed on job progress.
• Understand the scope of work, create schedules, and manage subcontractors accordingly.
• Ensure strong communication and writing skills in all interactions with stakeholders.
• Prioritize tasks, multitask effectively, and problem-solve to keep projects on track.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Manage end-to-end invoicing process for all projects, ensuring timely acquisition and verification of necessary documentation.

• A positive attitude.
• Self-motivated and organized with excellent problem-solving skills.
• Ability to understand the scope of work, scheduling, and management of subcontractors.
• 5+ years of experience in construction project management or a similar role (preferred).
• Understanding of all aspects of construction, including MEPs, with both residential and commercial experience highly preferred.
• Ability to determine the scope of work from a remote setting through photos, videos, and written details.
• Strong communication, computer, construction software, and writing skills.
• Customer service mindset with a focus on satisfaction.
• Ability to multitask, prioritize work, and maintain a high attention to detail.
• Demonstrate adaptability to changing priorities and openness to feedback for continuous improvement.
• Understanding of basic accounting is a plus but not required.
• The ability to collaborate effectively within a team environment to achieve shared goals.
• Proficiency in software: Microsoft Excel, Windows, Word, Outlook, and other standard computer skills.
• Ability to work in the office on the computer, phone, email, and virtual meetings.
• Availability for on-call weekend rotation to handle emergency scenarios as needed.(After hours and weekends.)
• Ability to pass a background check and drug test.

• High school diploma is required; some college coursework is a plus.

• Health Insurance Options
  • Medical, Vision & Dental Insurance
  • Company Paid Life Insurance
  • Company Paid Disability Insurance
• Retirement Plan Options
  • Simple IRA up to 3% Company Match
• Paid Time Off
• Career Growth Opportunities
• Work-Life Balance
• Company and Team Events
• Quarterly Performance Bonus  
  • Bonus pay opportunities

• Full Time
• Monday to Friday

• In Person
• Fort Worth, TX