Service Manager - Openwork
Duncan, SC 29334
About the Job
Openwork has partnered with a company located in Duncan seeking a Textile Service Manager for the United States servicing primarily the Southeast and New England.
Salary/Schedule: $70,000-$85,00/year working Monday - Friday 8:00 a.m. - 5:00 pm. Relocation Fees possible
The job functions are:
- Generate revenue by assisting the sales team in soliciting and obtaining orders
- Understanding interpreting technical product requirements
- Providing sales and technical product information to potential and existing customers
- Assisting in developing and maintaining customer accounts
- Sustain customer satisfaction by providing problem-solving resources for the textile division
This position supervises Field Service Technicians
This is a global mechatronics solution provider This company partners with customers in nearly every industry to provide comprehensive solutions with long-term support.
ROLES & RESPONSIBILITIES:
- Managing the service team on daily basis.
- Guardian of our first-class service policies.
- Ensure that all activities are properly recorded in CRM according to the rules set by the PUs.
- Resolving the customer questions and complains by analyzing the situation with great efficiency.
- Promote the sales of our services; spare parts; preventive maintenance; training; etc.
- Coordinate with the sales team and different department within the division.
- Keep track of the spare parts use for service.
- Manage spare parts inventory level and re-order points.
- Stay informed about activities in the customer service field.
- Monitor the service team technical skills and organize training to keep up with product evolution.
- Stay up-to-date and informed about company equipment; latest services; spare parts requirements.
- Maintain and report financial service and spare parts activities.
- CRM database management, consists of but not limited to:
- Manage and keep current customer accounts in CRM.
- CRM data entry of Service Requests (SR); Service Orders (SO); Parts Movements; Installed Base.
- Manage different Field Service Reports, Installation and Equipment Modification Reports in CRM.
- CRM onboarding of new Service Supervisors; FST; or Customer Service employees
- Other CRM service-related tasks not mentioned.
Experience:
- Quality and customer service driven to consistently satisfy internal and external customers.
- Must be able to use critical thinking and problem solving to resolve customer issues.
- Multi-tasking
- Self-motivated, proactive, and resourceful
- Positive, professional attitude
- Problem solving abilities.
- Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors.
- Reacts quickly and adapts to changes in priorities, circumstances, and direction.
- Excellent technical writing and communication skills.
- Ability to read and interpret electrical, mechanical prints and related technical documentation.
- Ability to effectively use a PC and Microsoft Office applications.
- SAP experience preferred.
- Must enjoy working with customers on the phone and through email.
- Must enjoy working with overseas production unit contacts.
- Must be able to shift between projects and to prioritize project importance.
Education:
- Mechanical or electrical bachelor’s degree or +5 years of mechanical service management related experience.
- Company offers a highly competitive compensation and benefits package, an excellent work environment, extensive training, technologically advanced products, and growth potential.
Source : Openwork
