SERVICE MANAGER at Carter Machinery Company, Inc
Elkridge, MD
About the Job
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C
is hiring a Service Manager in Elkridge, Maryland
The Service Manager position is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications
The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage
Must administer all company safety policies and training according to established procedures along with ensuring conformance to company policies and best practice
Engage in the typical responsibilities of a manager, including planning, evaluating, organizing, reporting and integrating
Responsible for overseeing staff, conducting performance evaluations, training and development of staff, etc
Seeking candidates with previous experience leading and managing team in a service industry
Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications preferred
College/technical degree, or comparable industry experience, preferred
Requirements for the Service Manager position include: Dedicated self-starter with proven leadership and team management experience
Strong mechanical aptitude
Proficient in the use of a computer; able to adapt to changing technology
Must be able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions
Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly
Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines
Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards
Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical requirements must be met for the Service Manager job, including the ability sit or stand for prolonged periods of time
Able to lift, carry and maneuver items up to 20 pounds in weight
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
This job description is not intended to be all-inclusive
Additional duties may be assigned
Starting Compensation Range: $82,500-$100,000 Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors
In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g
discretionary incentive programs or non-discretionary incentive plans including overtime
Additional Competitive Benefits Package that includes: Health, dental and vision insurance
Paid time off
401(k), $0.75 to $1.25 match up to 6%
Life and disability insurance
In-house training instructors/programs
Tuition reimbursement
Employee referral bonus program
Discounts: cellular phone service, computers, tooling, cars and trucks
Carter Machinery Co
Inc
is an EEO/AA Employer
All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply
Carter Machinery is a drug-free workplace.
is hiring a Service Manager in Elkridge, Maryland
The Service Manager position is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications
The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage
Must administer all company safety policies and training according to established procedures along with ensuring conformance to company policies and best practice
Engage in the typical responsibilities of a manager, including planning, evaluating, organizing, reporting and integrating
Responsible for overseeing staff, conducting performance evaluations, training and development of staff, etc
Seeking candidates with previous experience leading and managing team in a service industry
Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications preferred
College/technical degree, or comparable industry experience, preferred
Requirements for the Service Manager position include: Dedicated self-starter with proven leadership and team management experience
Strong mechanical aptitude
Proficient in the use of a computer; able to adapt to changing technology
Must be able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions
Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly
Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines
Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards
Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical requirements must be met for the Service Manager job, including the ability sit or stand for prolonged periods of time
Able to lift, carry and maneuver items up to 20 pounds in weight
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
This job description is not intended to be all-inclusive
Additional duties may be assigned
Starting Compensation Range: $82,500-$100,000 Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors
In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g
discretionary incentive programs or non-discretionary incentive plans including overtime
Additional Competitive Benefits Package that includes: Health, dental and vision insurance
Paid time off
401(k), $0.75 to $1.25 match up to 6%
Life and disability insurance
In-house training instructors/programs
Tuition reimbursement
Employee referral bonus program
Discounts: cellular phone service, computers, tooling, cars and trucks
Carter Machinery Co
Inc
is an EEO/AA Employer
All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply
Carter Machinery is a drug-free workplace.
