Service Manager - Truck Centers, Inc.

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Join Our Team as a Service Manager in Evansville, IN!

Are you a skilled leader with a knack for problem-solving and a passion for team development? We’re looking for an experienced Service Manager to head up our dynamic service department in Evansville, IN. If you’re driven by excellence and thrive in a collaborative, fast-paced environment, we want to hear from you!

What You’ll Do:

• Lead the Team: Guide and support a diverse group of technicians, fostering a positive work environment and encouraging continuous improvement.
• Drive Success: Collaborate with corporate leadership to establish departmental goals and key performance metrics, ensuring consistent achievement and exceeding expectations.
• Empower Growth: Invest in team members’ professional development through mentorship and training opportunities to help them reach their fullest potential.
• Oversee Operations: Manage daily operations, compliance, and safety protocols, ensuring the service department runs smoothly and efficiently.
• Champion Customer Service: Maintain strong relationships with existing customers and work cross-functionally with Sales and Parts teams to provide best-in-class customer service.
• Maintain High Standards: Ensure all processes and policies align with company and manufacturer requirements, performing regular checks for compliance and quality.
• Recruit and Onboard: Interview and hire new talent, guiding them through the onboarding process, and setting them up for success from day one.

Why You’ll Love Working Here:

We’re a family-owned company committed to creating a people-centric culture. Join a supportive team that values your contributions and invests in your growth and success.

Ready to take your career to the next level? Apply now and become a part of our Evansville team!

What We're Looking For:

• We’re seeking a Service Manager who’s not only a natural problem-solver but also a strong leader with a passion for developing high-performing teams. The ideal candidate is detail-oriented, results-driven, and dedicated to achieving both departmental and company-wide goals.

Qualifications & Experience:

• Education: High School Diploma or GED required.
• License: Valid Driver’s License with the ability to meet insurance requirements.
• Experience: 5+ years of leadership experience managing large teams or departments. Prior experience in transportation or dealership settings is preferred.
• Industry Knowledge: Familiarity with truck systems and parts is essential; experience with Freightliner dealerships or CIC Level I/II certification is highly desirable.
• Operational Expertise: Proven ability to oversee departmental or project budgets, analyze data, and forecast trends.
• Technical Skills: Proficient with computers, data entry, and MS Office applications, with a minimum typing speed of 30 wpm. Experience with Procede software is a plus.
• Soft Skills: Excellent time management and interpersonal communication skills, with the ability to stay composed under pressure.
• Personal Traits: Committed to producing quality work, being a collaborative team player, and upholding company values in all aspects of the role.

If you have a strong commitment to leadership, a hands-on approach to service, and a drive to achieve excellence, we encourage you to apply!

*Participation in a pre-employment background check and drug screen in required

WHAT WE OFFER:

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.