Service Manager - Gilroy - Groppetti Automotive

Job Description

The Service Manager ensures that the Service Department is a well oiled machine operating at a high level of performance and customer satisfaction. The Service Manager is tasked with making sure repair orders are written in accordance to Bureau of Automotive Regulations and Manufacture guidelines. Recruiting and retaining the right talent to ensure that the department is properly staffed with the best people is of great importance. The Service Manager will work with and train employees to pursue excellence.

The ideal candidate has five years of experience in the automotive service business with at least three years of experience at the manager level, a valid driver's license, and good computer skills. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Maintains a high level of customer satisfaction
• Follows Bureau of Automotive Repair Regulations
• Follows Manufacture guidelines and warranty rules
• Maintains up to date knowledge of all products and warranty coverages
• Maintains clean accounting schedules
• Trains Service employees on dealership procedures and policies
• Recruits new talent
• Ensures dealership compliance
• Performs other duties as assigned

Qualifications

• Five years of experience in automotive service
• Three years of experience at the management level
• High customer satisfaction history
• Must be computer literate
• Available to work Monday through Saturday
• Dedicated to excellence
• Excellent communication skills, verbal and written
• Valid driver's license

Company Description

The Groppetti Automotive Family was established in 1994 and our vision was to develop a family of dealerships that established and maintained the values and philosophies that insured "customer loyalty". For over 30 years, we have provided the highest level of service to the residents of Central California, which has allowed us to be a leading automotive retailer in Central Californ ia. For years, our Nissan and Toyota dealerships have out-shined their peers from Modesto to Bakersfield. We are proud to represent Nissan, Toyota, Honda, Ford, Buick, GMC, Kawasaki, Yamaha, Cadillac, Chrysler, Dodge, Jeep and RAM

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Benefits

• Health Insurance
• Dental Insurance
• 401(k) 
• Vacation
• Holidays