Service Manager - PGT Innovations

This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory. Training all new hires and existing Technicians Monitoring Payroll, hours for Techs. Scheduling all the Services, Scheduling of all In-Progress and Final Inspections, Scheduling and routing for Technicians, Monitoring product for accuracy and/or defects. Creating RMA’s, Working hand in hand with Production Dept. on new services and completing installations. Ordering service parts through the Fenevision Web Module.

This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.

• Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
• Training all new hires and continued education for existing Technicians
• Monitoring Payroll, time off and Saturday hours for Techs.
• Scheduling all the Services with our Customers directly.
• Scheduling of all In-Progress Inspections in areas where they are required
• Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale
• Scheduling and routing services on day to day basis for Technicians
• Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each “Service”.
• Arranging the Logistics for scheduling the day to day routes
• Reviewing map and vehicle tracker for on the routes suggested to Techs.
• Monitoring the off-loading and reviewing product for accuracy and/or defects.
• Creating RMA’s on Products delivered incorrectly or with defects.
• Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
• Ordering & Confirming service parts through the Fenevision Web Module
• Computer Skills
• Navigating CRM web based systems
• Proficiency in Microsoft Office Programs

Experience

Window & door installations/service.

Customer service.

Logistics and routing.

Warehousing origination and staging.

On March 28, 2024, PGT Innovations was successfully acquired by MITER Brands and incorporated into the organization’s portfolio. MITER Brands is a family of leading window and door brands united by a passion for quality and relentless pursuit of 100%.

WHY WE’RE DIFFERENT

We have one purpose: Build the most valued window and door brand in America. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.

PEOPLE FIRST ISN'T JUST A CATCHPHRASE.

It's a value we live every day. We make investments for the long-haul, to ensure the success of all. Because when our people win, we all win.

DOING THE RIGHT THING IS IN OUR DNA.

Through best practices, strategic investments and our relentless Pursuit of 100%, we strive for higher quality, greater precision and more efficiency in everything we do.

WE SERVE OUR CUSTOMERS AT A DEPTH THAT OTHERS CANNOT.

We find every opportunity to deliver seamless engagements and the extraordinary experiences that lead to valued, long-lasting relationships.