Service Manager - U.S. Engineering
Manhattan, KS 66502
About the Job
U.S. Engineering has been an industry leader since 1893. How? Constant innovation and a willingness to evolve. The construction industry changes rapidly, and we cultivate a dynamic workplace where even our newest team members can influence change and make an impact. We know that our most valuable asset is our people. Join us!
SERVICE MANAGER
The Service Manager is critical in optimizing and managing day-to-day service operations, account management, and project management to drive profitability and ensure customer retention. This position encompasses broader responsibilities including talent management, continuous quality improvement, cultural leadership, and implementation of strategic initiatives within assigned geography.
Principal Duties and Accountabilities:
Education:
This position will be posted until August 26, 2024. To apply, please visit https://www.usengineering.com/careers/job-postings/.
Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
SERVICE MANAGER
The Service Manager is critical in optimizing and managing day-to-day service operations, account management, and project management to drive profitability and ensure customer retention. This position encompasses broader responsibilities including talent management, continuous quality improvement, cultural leadership, and implementation of strategic initiatives within assigned geography.
Principal Duties and Accountabilities:
- Leads and manages U.S. Engineering Service’s team members in the assigned region, including recruitment and selection, performance management, talent development, mentorship, succession planning, and human resource policies and procedures administration.
- Builds and maintains strong relationships with key clients / strategic customers to effectively serve as an escalation point in resolving client complaints and to expand business opportunities.
- Partners with regional General Manager for budgeting, forecasting, overhead management, profit management, formulation of the regional business plan, and to oversee the review, negotiation, and execution of contracts and subcontracts for the region.
- Provides CSST support for conflicts with scheduling service technicians to perform T&M service, preventive maintenance, repairs, and project work.
- Maintains an appropriate mix of labor and monthly labor forecast, with consideration of skill levels and labor costs, and work with the team to balance staffing workloads, budgeting, and schedules to maintain productivity and profitability goals.
- Collaborate with other regional Service Managers and leaders to maintain operational constancy and optimum use of equipment, facilities, and personnel.
- Responsible for enforcing the company’s safety program and policies and guarantees the compliance of operations personnel with administrative policies, procedures, safety rules, and other regulations to ensure a safe working environment, including collaborating with Safety Manager.
- Approves requisitions for tools, equipment, materials, supplies, and vehicle repairs within the limits of the operations department budget.
Education:
- Bachelor’s degree in engineering or construction science management is strongly preferred. An equivalent combination of field and leadership experience will be considered.
- 10 years of experience in mechanical construction, with a minimum of 5 years managing operations in a business unit, preferably a mechanical service division.
- Proven track record of building and leading high performing teams that can work cross-functionally while driving strategic direction.
- Extensive knowledge of mechanical service industry practices, processes, and standards.
- Excellent leadership and communication skills; with a proven ability to foster effective professional relationships, both internally and externally.
- Superior time management skills and organizational skills with ability to take a collaborative approach to identifying and solving problems.
- Effectively assign tasks and responsibilities to optimize team performance and achieve goals.
- Ability to influence, present, and articulate messages to target audiences who may possess varying levels of technical knowledge.
- Ability to build and develop high performance teams through innovative and effective management techniques.
- Ability to identify and research potential opportunities, assist with procurement strategies, and leverage knowledge gained during the pre-award process to win proposal competitions.
- Strong organizational and time management skills, complemented by strategic and innovative thinking to lead and manage change efforts.
- Customer focus; dedicated to meeting the expectations of internal and external customers by gaining their trust and delivering results.
- Understanding of all aspects of union craft agreements, jurisdiction, negotiations, etc.
- Proven ability to effectively manage a team to achieve results, despite multiple and changing priorities.
- Frequent sitting, use of keyboard/monitor, use of 10-key and use of telephone.
- Occasional, infrequent travel to regional offices may be required.
- The range for this position has been established at $115,360 to $162,946 per year and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
- Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
This position will be posted until August 26, 2024. To apply, please visit https://www.usengineering.com/careers/job-postings/.
Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
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