Service Manager-Mercedes-Benz Grapevine - Avondale Group

For 36 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance 
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

The purpose of the Avondale Mercedes-Benz Grapevine Service Manager is to ensure an elevated client experience while creating client advocates. The Service Manager directs and coordinates activities concerned with service and repair of client vehicles, acquisition of automotive equipment and operation and maintenance of automotive repair facilities through subordinate supervisors to maximizeprofitability, increase client satisfaction, and maintain factory-dealership relationship.

***Automotive Service Manager or Director level experience is required to be considered for this opportunity***

• We Happily Offer Relocation Expenses to Qualified Out of Area Candidates

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Completes a daily 'one-on-one' with each ASM to stay abreast of potential service issues and status of clients
Coordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment and parts resources to prevent operational delays in other departments
Trains service members in the skills necessary in performance of their duties
Works with Service Director to set sales, production and gross objectives
Determines and staff technical teams relative to production requirements, ensuring expertise of members to be adequate
Maintains the Service Department within the financial parameters set by management
Assures the proper repair order flow for maximum productivity
Monitors and controls all warranty activity and assures compliance with warranty policies and procedures
Maintains strict adherence to dealership policy on client vehicle care and operation
Administrates payroll for the service members in cooperation with payroll, securing approval from the Service Director and the General Manager of the dealership
Conducts performance evaluations
Participates in operational planning

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

**Service Manager or Director level experience required***

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License (must be insurable)

PHYSICAL DEMANDS 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds