Service Manager - Popeyes
Miami, FL 33127
About the Job
We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities:
Team Member Training and Execution
✓ Cajun Hospitality/ TIP-TOP
✓ Suggestive Selling
✓ Service Basics
✓ H.E.A.R.T.
✓ Manage Alerts
✓ Drive Thru service with speed initiatives
✓ Cross-training of team members and PA completions
✓ Echo communication from Service Team to Production Team
✓ LTO training of procedures and follow-up of the execution
✓ Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
✓ 5-day New Hire Training plan executed, schedule NH and cross training
✓ Developing a Pros Team or crew trainers
✓ Completing and analyzing the Service Tracker
Administrative Work
✓ Weekly forecasted sales to be submitted to RGM by EOD Monday
✓ Weekly Food and chicken orders
✓ Weekly writing of schedule to be submitted to RGM by EOD Tuesday
✓ Weekly review and goal setting for the shift huddles
✓ Weekly review and goal setting for the restaurant’s rSuccess Scorecard /ACR
✓ Handling guest complaints and Qualtrics alerts
✓ All management team and team members have access to Popeyes Academy
✓ Tracking the progress of team members and the management team in the Popeyes Academy
✓ Document smallwares that needed to be purchased for the service area by completing the Smallware
Inventory in Zenput.
Restaurant Follow Up
✓ Communicates with the RGM regarding ongoing issues with the production and service team
✓ All Daily tasks for the Image Calendar completed in Zenput
✓ Dining room and packing areas are neat, clean, and organized
✓ Curb Appeal – landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
✓ Cashier/Drive-Thru areas are neat, clean, and organized
✓ Marketing Materials, POPs, and table tents are in good condition
✓ Proper FOH closing procedures are being followed
✓ Accountable for Drive-thru times
✓ Service Tracker completed daily
✓ IDMB/ODMB and Music in working condition
Working Hours
-Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate)
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Sailormen, Inc. was founded in 1984 and is a growing Popeyes franchisee that operates over 150 restaurants in the Florida and Georgia markets. We believe that our people are the key ingredients to our success as our business continues to grow.
