Service Manager - Newman Tractor Co

Newman Tractor is hiring a Service Manager

Verona, KY

The Service Manager at Newman Tractor is responsible for overseeing the daily operations of the service department, ensuring the highest levels of customer satisfaction, service quality, and operational efficiency. This role involves managing a team of service technicians, coordinating with other departments, and ensuring that all service operations align with company standards and customer expectations. The Service Manager will focus on key performance indicators (KPIs) to enhance productivity, profitability, and overall performance.

• Competitive compensation package based on experience
• 80 hours of paid vacation (prorated in year of hire)
• 401k with up to 4% match of total compensation
• HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)
• Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness
• Company provided STD, LTD, and Life Insurance
• Yearly work boot allowance
• Day shift hours of 7am-5pm, Monday-Friday (Flexible Schedule)
• Referral program
• Tuition reimbursement
• Employee discount program & assistance program

• Need to have a minimum of 5 years of previous service manager experience. 10 years preferred
• Oversee the day-to-day activities of the service department, including scheduling, assigning work orders, and managing workflow to maximize technician utilization and labor recovery
• Ensure all service activities are conducted safely and in compliance with company policies, environmental regulations, and industry standards
• Monitor technician performance, providing coaching, mentoring, and support to enhance skills and productivity.
• Manage customer communications, including addressing concerns, providing status updates, and ensuring satisfaction with service outcomes
• Coordinate parts availability and order management with the Parts Department to minimize downtime and enhance service efficiency
• Track and manage daily service KPIs, focusing on labor recovery rates, quoted labor variance, technician rework rates, rent-ready quality control, and expense management

Guiding with Principles and Passion!

Newman Tractor is a family-owned heavy equipment sales, rentals, and parts dealership. We paired our dealership with used equipment and a wide array of attachments to serve the construction, utility, mining, energy, and agricultural industries. Newman Tractor was named a Top 5 Dealership from Sany Global in 2023. We continue to grow and have expanded to 5 locations across KY, FL, and OH, renting nationwide.

Newman Tractor is founded on strong principles that guide us, our employees, and our customers to always do what is right and pour into those we serve. We strive to be an employer of choice providing our employees with a trusting and nurturing work environment. We aim to hire humble and hungry individuals looking to grow personally and professionally in their careers. We believe in sharing our success not only with our employees but also with our greater community and invite you to learn more by applying to our open position!