Service Manager - Altorfer CAT

Working Hours/Days:7am-4pmOverview:

POSTION SUMMARY: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

Basic Duties:

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

• The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Responsible for the Shop Service P&L
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage day-to-day activities of Service Department personnel
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components
• Manage new and used equipment inspection, service and preparation for the Sales Department
• Manage shop customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.

 

SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers

Qualifications:

EDUCATION/QUALIFICATION/EXPERIENCE:

• Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
• Experience as an Equipment Manager or Service Manager/Supervisor a plus
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
• Working knowledge of CODA a plus

 

SKILLS/ABILITIES:

• Working knowledge of a P&L and financial statements
• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of OSHA and EPA regulations as they relate to the industry
• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions:

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

“C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day), or "NA" if not applicable.

 

F	Climbing	F	Stooping	F	Kneeling
F	Crouching	O	Crawling	F	Reaching
F	Standing	F	Sitting	F	Walking
F	Grasping	F	Repetitive Motion	F	Keyboarding
	Pulling		Lifting		Pushing
O	Up to 25 lbs.	O	Up to 25 lbs.	O	Up to 25 lbs.
O	26-50 lbs.	O	26-50 lbs.	O	26-50 lbs.
O	Over 50 lbs	O	Over 50 lbs.	O	Over 50 lbs.
C	Subject to both inside and outside conditions