Service Manager (on-site) - Universal 1 Credit Union
Vandalia, OH
About the Job
Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expected".
At U1, Service Managers are responsible for directing and administering the operational efforts of the service center. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Actively recruits select employee groups as well as community groups. Is responsible for producing good quality member loans. Cross-sells credit union services. Trains, directs, and supervises service center staff. Functions as a member of the management team, is aligned with and promotes U1 values, provides leadership, and assists in implementing goals and strategic objectives of the Credit Union, department's objectives, policies, and plans.
SKILLS AND QUALIFICATIONS
Education/Certification: High school graduate or equivalent. Additional college coursework in business or finance preferred. May be required to attain and/or maintain NMLS certification.
Experience Required: Minimum of 2-5 years of progressive financial experience in a financial institution; of which, six (6) months to three (3) years in a financial management or leadership role.
Knowledge/Skills/Abilities: Understanding of the Credit Union's field of membership; Thorough knowledge of Credit Union services and products; Understanding of related legal and regulatory requirements; Familiarity with branch functions, policies, and procedures; Excellent communication, interpersonal, and supervisory abilities; Organizational and analytical skills; Ability to operate related computer applications and related business equipment; Attention to detail; Ability to maintain an effective and efficient work flow; and, Strong project management skills.
