Service Manager at Route 128 Honda
Reading, MA
About the Job
What sets Route 128 Honda apart from the competition? We are a family-focused, performance-motivated, values-driven company. As a locally owned and operated we believe in our people and in serving our clients.
Route 128 Honda hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn’t another job, but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorships, and self-motivation. With the right attitude and work to back it up, Route 128 Honda is a place to build your future, your way.
About Us:
- We are open 7:00-6:00 Monday-Friday, 7:00-4:00, and closed on Sundays
- Employee purchase program on both new & pre
Service Manager
Company Name: Route 128 Honda
Compensation: $200,000 - $350,000 per year
Job Location: Reading, Massachusetts
Description of the Role
The Service Manager is responsible for overseeing the service department at Route 128 Honda. They will be in charge of managing a team of service advisors and technicians, ensuring efficient operations and providing exceptional customer service.
Responsibilities
- Manage and lead the service department to achieve performance targets and deliver high-quality service
- Supervise and schedule technicians and service advisors to ensure timely completion of repairs and maintenance
- Monitor and improve service processes to maximize customer satisfaction
- Handle customer escalations and resolve any service-related issues
- Manage inventory and order parts as necessary
- Oversee training and development programs for service staff
Requirements
- Previous experience in a similar role within the automotive industry
- Strong leadership and communication skills
- Excellent organizational and problem-solving abilities
- Knowledge of automotive systems and repairs
- Ability to work under pressure and prioritize tasks
- Valid driver's license
Benefits
- Competitive salary and benefits package
- Opportunity for career growth and advancement
- Healthcare coverage
- Paid vacation and sick leave
- 401(k) retirement plan
