Service Manager - San Antonio at Altec Industries, Inc.

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. A key focus of the Service Center Manager position is to enable the success of team members, achieve customer goals, and to provide a safe, environmentally compliant workplace for all.

Basic Qualifications, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

• Bachelor’s Degree and three years of experience in a supervisory position with Altec required,
• OR HS / GED is required with one of the below:
  • Six years of supervisory experience at another manufacturing or service operation facility (other than Altec) required,
  • OR five years of service experience and minimum of two years as an Altec Group Leader experience required,
  • OR six years of experience in Altec manufacturing or service and at least 6 months' supervisory experience required

The successful incumbent is familiar with a variety of field service concepts, practices, and procedures. A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.

Responsibilities

Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

• Lead a service team composed of Administrative, Supervisory, Material, Service, Technical, and Sales Associates.
• Reinforce Altec Service Group processes.
• Perform Managerial responsibilities such as planning, organizing and budgeting, revenue and expense.
• Ensure that all jobs are completed on time, within budget, and to customer specifications.
• Travel up to 50% locally, with some non-local also required.

Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability - Dependability - Initiative - Judgment - Planning/Organizing - Professionalism – Quality

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.