Service Manager - Foundation Automotive Corp

FOUNDATION AUTOMOTIVE is seeking an experienced Service Manager to join our team. As a Service Manager, you will be responsible for the efficient operation of the dealership's service department. You will need a thorough knowledge of service department operations, a proven track record of successful leadership as a Service Manager, and the ability to cultivate an atmosphere that encourages both customer and associate retention.

Why Foundation Automotive?

• Personal Automotive Discounts at all of our participating dealership partners
• Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
• Employee Appreciation Events and a family-oriented and people-first culture
• FSA & HSA Accounts Available

Responsibilities:

• Assist all service and sales personnel in all phases of their job descriptions
• Work with the parts department to ensure proper stocking of high use parts
• Oversee the collection of monies due for completed service work
• Obtain competitive bids on all tools, equipment, sublet repairs, and supplies
• Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
• Ensure that all required technical publications, periodicals, and bulletins, are obtained and properly maintained
• Implement a process to quality check completed jobs
• Ensure that all the necessary shop equipment is in proper working condition
• Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly, courteously, professionally, and quickly
• Ensure that ethical service sales techniques are being used
• Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities, or any other matters
• Communicate with customers before issues arise and get involved in escalated customer issues
• Follow all manufacturer requirements as outlined in manufacturer and company policy and procedure manuals
• Maintain the highest possible standards of workmanship, and inform advisors and technicians of service CSI on a monthly basis and the expectation to be at or above regional CSI scores
• Serve as liaison with factory representatives in the absence of fixed operations or service director
• Establish and maintain a good working relationship with customers to encourage repeat and referral business
• Monitor staffing levels, compensation levels and department turnover
• Assure proper repair order flow to satisfy warranty/dealership/business office requirements
• Maintain reporting systems required by general manager, company, and manufacturer
• Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
• Hire, train, motivate, counsel, and monitor the performance of all service department staff
• Understand and comply with federal, state, and local regulations that affect service and parts operations, such as hazardous waste disposal and OSHA right-to-know act
• Assist in development of annual service budget for use in connection with annual sales forecast
• Properly document employee behavior that may result in punitive job actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership

Requirements:

• 3+ years of service manager experience in a dealership
• Excellent verbal and written communication skills
• Proficient knowledge of dealership computer systems
• Strong customer service skills
• High School diploma or equivalent
• Applicants must have a clean background, MVR and will be subject to pre-employment drug testing.
• Equal Opportunity Employer

Who We Are:Foundation Automotive is a growing automotive group. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.

Our brands share a common vision that allows us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation, and Continuous Improvement.

Together, we are Foundation Automotive.

Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of a people-first-oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable to your success as well as delivering on a progressive open-door policy.