Service Manager - Connors Plumbing, Heating, Air & Drain

Connors Plumbing, Heating & Air is a residential service company specializing in Plumbing, Heating & Air and has been in business for over 75 years. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team. 

The Service Manager will oversee the day-to-day operations of the HVAC and plumbing service departments. Ensuring high-quality service delivery, efficient operations, customer satisfaction, and other tasks and responsibilities as required to maintain efficient department operations. Your role involves managing a team of skilled technicians, ensuring that all service calls are handled efficiently and professionally. You will be responsible for monitoring job performance and maintaining compliance with safety regulations and industry standards.  

Additionally, you will handle customer inquiries and complaints, develop training programs for staff, and implement strategies to improve service quality and operational efficiency. Your ability to manage resources effectively, provide exceptional customer service, and drive team performance will be crucial to your success in this role. Prior Service Technician experience is helpful to understand what a successful service team will look like.  

We offer: 

• Health benefits including medical, dental, vision, & long and short-term disability insurance 

• 401(k) retirement plans 

• Company events & parties for individuals & families 

• Holiday pay, vacation pay, & paid time off 

Job requirements:  

• Previous management and service technician experience 

• Pre-employment background check 

• Pre-employment drug screen 

• Valid driver's license 

• Have and maintain a clean driving record