Service Manager - Kasper Electrical

Who We Are

Electrical Consulting Services Inc. (ECSI) has been a leader in commercial electrical contracting since 1990. With a loyal customer base and a proven track record of quality workmanship and on-time performance, ECSI is proud to serve all of South Florida from our base in West Palm Beach. Our expertise spans all commercial electrical projects, with a focus on automotive dealership facility construction. By delivering high-quality products and value enhancements, we thrive in today's competitive markets.

The Opportunity – Electrical Service Manager

We are seeking an engaging, detail-oriented team member to join us as an Electrical Service Manager!

As an Electrical Service Manager, you will:

• Manage the entire customer experience life cycle, ensuring job performance meets our high standards.
• Interact with service technicians, service office team members, and customers.
• Foster clear, open, and effective communication channels between all stakeholders to ensure seamless project execution.
• Address customer inquiries and concerns promptly and professionally, ensuring their needs are met and expectations exceeded.
• Collaborate with the service office team to coordinate schedules, project plans, and resource allocation.
• Provide regular updates to clients and internal teams on project progress, challenges, and resolutions.
• Develop and implement communication strategies to enhance team collaboration and customer satisfaction.
• Demonstrate good business acumen and a basic understanding of profit and loss to make informed decisions that impact the company's financial health.

Ideal Electrical Service Manager Candidates:

• Have previous experience leading electrical service teams at a high level.
• Provide direction and support to field techs daily, and step in to assist when needed.
• Are solution-oriented when faced with challenges.
• Celebrate and coach team members' performance.
• Lead change initiatives and track/report successes.
• Maintain a high standard of cleanliness in fleet vehicles.
• Ensure team members deliver best-in-class service while keeping a well-maintained fleet.
• Maintain strong relationships with suppliers and customers.
• Assist with schedule coordination and project planning.
• Understand the procurement process and oversee the organization and cleanliness of the warehouse.

Exceptional Electrical Service Manager Candidates:

• Are experts in the experiences mentioned above.
• Have 5 or more years of experience in a similar role.
• Love bringing innovative solutions to light.
• Have a strong sense of urgency and follow-up.
• Can sell and promote ideas, estimate work, and provide solutions to team members and clients.

In addition to your expertise and experience, we seek individuals who:

• Have a positive attitude.
• Remain coachable.
• Demonstrate a strong work ethic.
• Are passionate about serving others and collaborating to make a difference.

What We Value

• Excellence in our craftsmanship
• Quality in our final product
• Innovation in our thinking and application