Service Manager - Piedmont Service Group

Piedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!

We are currently looking for a Service Manager to join our team in Wilmington, NC

We provide above-average pay, great benefits, and a strong company culture.

As a Service Manager for Piedmont Service Group, you will be responsible for the following:

• Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools and equipment).
• Implementing service and business processes (best practices) and assisting in continuous improvement of these processes.
• Managing a team of an experienced HVAC Service Technicians, including the recruitment, development/training, goal setting, management, performance management.
• Supporting the sales organization with pricing and business operations input with customer sales proposals.
• Daily time review/approval, invoicing review/approval, contract performance review/ management, and job summary report review/approval.
• Being a champion for our strong safety culture.

The ideal candidate will have the following:

• Excellent customer service skills that help drive customer loyalty.
• Experience supervising local and remote field service technicians to optimize their customer assignments, skills and productivity.
• The ability to leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a proactive basis. Must also leverage this same skill set to work through customer conflict/concerns.
• Must have a broad knowledge of commercial and industrial HVAC equipment and Building Automation System applications.
• A strong foundation for technical troubleshooting and the ability to make good business decisions.
• Strong organizational and follow-up skills to provide timely feedback to customers and assign resources.
• Effective delegation skills to meet/exceed customer expectations and help develop skills of employees.
• Experience with Microsoft Office (Outlook, Excel, Word) and MobileTech service management tools and apps.

Specialized Knowledge

• H1, H2, and H3 license, or willingness to obtain.
• Must have a valid drivers license and clean driving record
• Key2Act / WennSoft / Great Plains Software experience a plus

Benefits Include:

• Medical
• Vision
• Dental
• Company Paid Short and Long Term Disability
• Company Paid Life Insurance
• FSA
• 401k with Company Match and Profit-Sharing Plan
• Accident and Critical Illness
• Three weeks of Paid Time Off in your first year of hire
• Paid Holidays
• Wellness Incentives

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