Service Now Developer - Intrepid Fiber Networks

Who is Intrepid Fiber Networks:

At Intrepid, our mission is to deliver reliable, secure, high-capacity fiber connectivity to communities throughout the United States to meet the broadband demands of the future. We are innovating toward a world where last-mile fiber connectivity is standard for communities everywhere. Intrepid is a Brookfield Infrastructure portfolio company led by established telecommunications executives with over 100 years of combined experience in the industry. With a committed owner and a strong asset base, Intrepid is well positioned for growth.

Role Summary:

We are seeking a skilled and motivated ServiceNow Developer to join our systems engineering team. The ideal candidate will have a strong background in ServiceNow development with specific experience in Field Service Management, Mobile App development, and Order Management. As a key contributor, you will play a crucial role in enhancing our ServiceNow platform and delivering innovative solutions to our clients.

Responsibilities:

· Design, develop, and implement ServiceNow applications, with a focus on Field Service Management, Mobile App, and Order Management modules.

· Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications.

· Customize and configure ServiceNow modules to meet organizational needs, ensuring best practices are followed.

· Maintain and enhance existing ServiceNow applications, ensuring optimal performance and user experience.

· Troubleshoot and resolve technical issues within the ServiceNow platform, providing timely support to end-users.

· Develop and maintain documentation for applications, processes, and workflows.

· Assist in the administration of the ServiceNow platform, including user management, security roles, and access controls.

· Stay up-to-date with the latest ServiceNow features and industry trends, proactively suggesting improvements and upgrades.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

· 3-5 years of experience working with the ServiceNow platform, with a focus on Field Service Management, Mobile App, and Order Management.

· ServiceNow System Administrator Certification

· Strong understanding of ServiceNow best practices, application development, and integration techniques.

· Proficient in scripting languages (JavaScript, GlideScript) and ServiceNow APIs.

· Experience with ServiceNow ITSM, ITOM, or ITBM modules is a plus.

· Ability to troubleshoot effectively

· Excellent communication skills, with the ability to explain technical concepts to non-technical staff.

· Ability to work independently and collaboratively in a small team environment.

· Strong organizational skills and attention to detail.

· Ability to prioritize and handle multiple tasks simultaneously

· Ability to left and carry equipment and packages up to 30 pounds