Service Operations Specialist - Hartford Steam Boiler Inspection and Insurance Company
Wayne, PA
About the Job
Service Operations Specialist
Company
HSB
Location
Wayne
, United States
Service Operations Specialist - Outbound
Provides training and continuous learning activities for department employees in accordance with HSB and Service Operations standards and practices. Collaborates closely with Supervisors to identify critical resources to fulfill training requirements. Disseminates information to all team members and provides ongoing training support to team members in developing skills and competencies required for success. Maintains a constant climate of encouragement, professionalism, and customer advocacy. Oversees quality assurance activities for team members and interacts closely with the department partners and Quality Assurance Team to identify trends and training needs. Communicates and coordinates with department leadership team to understand needs and ensure appropriate level of service activities.Reviews and maintains training material, department tools and OPIE content on a regular basis to ensure material is reflecting the current process and best practices. Member of the assigned department leadership team. Performs tasks and activities that are required within the assigned department to stay proficient and identify efficiencies and process improvement areas within the established workflows.
Education and Experience:
+ College Degree or equivalent years of work experience
+ 3+ years’ experience in providing excellent customer service either on the front-line or in the back office.
+ 2+ years of training, coaching, or mentoring experience
+ Designated, experienced and proficient in the skills, activities and designations required for the reporting department
Knowledge and Skills:
+ Negotiation skills
+ Good verbal and written communications
+ Strong problem solving, analytical and presentation capabilities.
+ Attention to detail.
+ Ability to multi-task, prioritize tasks and ensure assignments are delivered on time.
+ Demonstrated team behavior, including conflict resolution, personal and team accountability, openness to influence and team commitment.
+ Has working knowledge of commonly used concepts, practices, procedures and systems within HSB
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Company
HSB
Location
Wayne
, United States
Service Operations Specialist - Outbound
Provides training and continuous learning activities for department employees in accordance with HSB and Service Operations standards and practices. Collaborates closely with Supervisors to identify critical resources to fulfill training requirements. Disseminates information to all team members and provides ongoing training support to team members in developing skills and competencies required for success. Maintains a constant climate of encouragement, professionalism, and customer advocacy. Oversees quality assurance activities for team members and interacts closely with the department partners and Quality Assurance Team to identify trends and training needs. Communicates and coordinates with department leadership team to understand needs and ensure appropriate level of service activities.Reviews and maintains training material, department tools and OPIE content on a regular basis to ensure material is reflecting the current process and best practices. Member of the assigned department leadership team. Performs tasks and activities that are required within the assigned department to stay proficient and identify efficiencies and process improvement areas within the established workflows.
Education and Experience:
+ College Degree or equivalent years of work experience
+ 3+ years’ experience in providing excellent customer service either on the front-line or in the back office.
+ 2+ years of training, coaching, or mentoring experience
+ Designated, experienced and proficient in the skills, activities and designations required for the reporting department
Knowledge and Skills:
+ Negotiation skills
+ Good verbal and written communications
+ Strong problem solving, analytical and presentation capabilities.
+ Attention to detail.
+ Ability to multi-task, prioritize tasks and ensure assignments are delivered on time.
+ Demonstrated team behavior, including conflict resolution, personal and team accountability, openness to influence and team commitment.
+ Has working knowledge of commonly used concepts, practices, procedures and systems within HSB
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Source : Hartford Steam Boiler Inspection and Insurance Company
