Service Operations Trainer - AssuredPartners

The Service Operations Trainer is responsible for implementing and evaluating curricula, training, and programs that facilitate the professional development and continuous learning of our Commercial Lines Service Operations employees. You will be delivering critical training for new hires to learn the technical insurance, business acumen, key processes, soft skills, and systems they will need to successfully complete the core responsibilities of their roles. This role will allow you to see the development from understanding what is included with their role through coaching after training on their execution on critical client-facing tasks. The Service Operations Trainer is a critical role in taking new hires through a comprehensive program set up to allow them to excel and understand the critical impact of their actions and tasks on organizational success!

The Ideal Candidate

• Strong communicator that can present ideas in an analytical and creative way.
• Profound understanding of effective teaching methodologies and tools.
• Passionate about promoting company efficiency and improving employee performance.
• Strong understanding of how to check knowledge transfer and engage various levels of learners into behavior-based training sessions.
• Loves to provide feedback to allow learners to better execute critical performance actions in live time.
• Values diverse perspectives.

If this sounds like you, we invite you to keep reading and apply!

• Support the implementation of programs tailored to meet organizational objectives and fill identified skills gaps.
• Facilitate training, processes, systems usage, and other tools to support both agency and larger organizational needs using adult learning principles to best impact the transfer of knowledge.
• Work closely with Service Operation Leadership to understand needs, impact, and feedback on all current training and prioritize future training needs.
• Create and maintain a focus on diversity, equity, and inclusion as a key aspect of all development activities, tools, and processes.
• Serve as faculty for various training programs and classes focused on Service Operations.
• Evaluate programs and courses to assess effectiveness.
• Work with Corporate L&D leadership to understand design and delivery of critical training to drive performance.
• Effectively incorporate feedback to improve employee application post-training.
• Expected travel up to 25%.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary.   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.   
• Pet benefits & discounts.    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

• Degree in related field and 3+ years of training experience.
• Ability to effectively present complex information to diverse audiences.
• Extensive knowledge of insurance agency functions and roles to support key shareholders with a minimum of 3 years working in a Service or Operations role.
• Able to shift focus, adapt, and remain resilient when assistance is needed.
• Exceptional facilitation skills with ability to engage groups of all sizes and demographics.
• Strong knowledge of the best practices for LMS.
• Phenomenal interpersonal and relationship-building skills at all levels within a professional environment.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!