Service Outside Sales Representative - Peach State Truck Centers

Position Summary -

The Service Outside Sales representative is responsible for growing service sales in all service areas, Service, Body Shop, and Mobile Service.

include the following. Other duties may be assigned.

• Make customer contacts daily in person. Set up appointments by phone or email as well.
• Develop relationships with key customers to grow their business with the company.
• Be the link between the customer and service to help resolve customer issues.
• Work with all department personnel to ensure we are meeting the customer expectations.
• Follow up with customers on our quality issues and work with the Service Manager to resolve any complaints.
• Learn and understand the Service SOP.
• Track all customer communication using Decisiv.
• Knowledge of Elite Support.
• Maintain Service Advisor and Elite support training in the Aftermarket Resource Center.
• Will attend all department meetings.
• Complete weekly call sheets. 
• Other duties as assigned.

Qualifications -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 An equivalent combination of education and experience is acceptable.

Reading Skills
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  

Writing Skills
Must be able to write simple correspondence. 

Presentation Skills
Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Basic understanding of Windows and Microsoft Office

Must have good computer skills and learn new software as needed. 

CDL - preferred

Education

Preferred

• High School or better

Licenses & Certifications

Preferred

• CDL

Skills

Required

• Customer Service
• Communication

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations

Required

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description