Service Owner Loyalty Manager - Bob Howard Chevrolet - Group 1 Automotive, Inc.

Overview

Bob Howard Chevrolet is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Service Owner Loyalty Manager to our team.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! 

Compensation and Benefits:

• Base Salary Plus Commission
• Health insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Meet and greet customers promptly in a professional and courteous manner.
• Liaison between the service and sales department.
• Handle outbound customer calls.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
• Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.
• Work closely with the service drive team to ensure things run efficiently.
• Engage with customers waiting for their vehicles in the customer lounge.

Qualifications:

• Sales experience is preferred.
• Confidence in your ability to be successful. 
• Outstanding communication skills both verbal and written. 
• Professional appearance and outstanding work ethic. 
• Great attitude with a high-energy personality. 
• Superior customer service skills. 
• A desire to work in a commission, performance-based, environment. 
• Self-starter and self-motivated. 
• Ability to work well in a process-driven environment. 
• Proficient at operating a personal computer including Microsoft Office:  E-mail, Excel and Word.
• High School Diploma or equivalent

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.