Service Porter - Madera Toyota Chevrolet

Full job description

Porter

Qualifications

• Driver's License
• Clean DMV

Other:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards.
• Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

Physical Requirements (Surroundings)

• Spend time outdoors in the weather and elements.
• Spend time indoors in air-conditioned areas.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently reaching and/or lifting overhead.
• Infrequently climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation.
• Uses proper eye, hand, and body protection when using products that require protection.
• Fills vehicle with fuel.
• Applies dressing on tires and tire wells.
• Keeps work area neat and clean.
• Reports any safety issues immediately to management.
• Empties garbage into designated areas.
• Opens lot for business and closes lot when closing. Keeps service drive clear and clean at all times.
• Cleans customer lounge area and coffee area at all times.
• Maintains appearance of entire lot.
• Operates all tools and equipment in a safe manner.
• Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers.
• Assist Sales and Service Staff in moving vehicles to ensure efficient dealership operations.
• Responsible for adding and maintaining key tags and window stickers on all lot vehicles.
• Drives vehicles to other dealerships for 'dealer swaps' or to other vendors as requested.
• May pick-up or deliver customers as requested using dealership vehicles.
• Completes additional tasks as directed.

Requirements:

• 1. High school diploma or equivalent; post-secondary education in automotive technology or related field is a plus.
• 2. Proven experience as a Service Writer/Advisor at an auto dealership, automotive repair facility, or similar environment.
• 3. Strong knowledge of automotive systems, parts, and repairs, including familiarity with diagnostic tools and software.
• 4. Exceptional customer service skills with the ability to address customer concerns and build lasting relationships.
• 5. Excellent communication and interpersonal skills, including the ability to explain technical information in a clearandunderstandable manner.
• 6. Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
• 7. Proficient computer skills and experience with automotive management software or similar systems.
• 8. Valid driver's license with a clean driving record.
• 9. Positive attitude, team player mentality, and a strong work ethic.
• 10. Time management skills and the ability to work efficiently under pressure.
• 11. Willingness to continuously learn and adapt to changing automotive technologies.

If you have a strong automotive background, exceptional customer service skills, and a drive to provide superb service, we invite you to apply for the position of Auto Dealership Service Writer/Advisor. Join our team and contribute to our commitment to delivering high-quality care to our valued customers.