Service Product Specialist AET at Crown Equipment Corporation

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Responsibilities

• Analyze and interpret key learnings from specialized projects to generate processes required to scale Company automated solutions through the service organization.
• Collaborate with a cross-functional product team to make decisions on issue resolution paths and direct local support resources accordingly.
• Develop resources required for aftermarket teams to support the field independently of the automation team.
• Manage field campaigns and product updates. 

Minimum Qualifications

• 2-4 years' related experience
• High school diploma or equivalent
• Frequent travel and overnight stays (6%- 20%)
• Job requires employee to drive a lift truck
• Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday

Preferred Qualifications

• Two-year technical degree or certification in electronics, automotive, information technology or engineering. 

• Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired.

• Must have strong logical troubleshooting expertise with electronics, must be self-motivated, must be able to comfortably speak in front of medium-sized groups, and must be willing to travel 2 - 3 weeks per month.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled