Service Sales Support Specialist - MTS Systems

SMART PEOPLE. SMART IDEAS. SMART CHOICE.

At MTS Systems Corporation, we foster a thriving environment for learning, innovation, and growth. Our team members are encouraged to apply their creativity, collaborate with smart colleagues on fascinating projects, and make a positive impact on people’s lives. Here, you can learn, innovate, and grow professionally.

Transforming what’s possible with cars, aircraft, bridges, wind turbines, and space-age materials is the kind of work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and solve complex challenges for our global customers, many of whom are industry leaders. Join us and be part of a dynamic culture of continuous improvement, with access to the latest tools and technologies, and opportunities for world travel.

To provide quoting and order processing for service parts, aftermarket components, and factory service products.  To process those quotes and orders in a timely fashion that adhere to MTS business strategies and in content sufficient to meet the needs of internal, external, domestic, and international customers. 

Collaborates with Service Sales Specialist and Inside Account Manager in sales activities for assigned regions to help achieve volume and growth objectives. 

Areas of Accountability: 

1. Evaluates request and assists customers and Field Service Engineers (FSE) in product selection and as appropriate recommends additional or alternative parts/services to simplify or enhance the repair or maintenance process. 
2. Communicates in a prompt and professional manner both orally and through appropriate written means be it letter, fax, or Email. 
3. Quotes price and/or delivery on repair parts, spare parts, in-house calibrations, aftermarket components, routine maintenance parts, and factory repairs including exchange and remanufacturing programs.  Provides formal quotation to customer for items quoted when required. 
4. Assumes ownership of problems arising from differences between requested/quoted delivery and planned availability.  Works with customer, FSE, salesperson, as appropriate to resolve issue quickly and efficiently. 
5. Determines whether incoming orders require emergency or non-emergency processing.  Works with inventory and manufacturing to meet emergency requirements. 
6. Processes order using SAP Pick & Ship process.  May also use simple project orders when required.  This includes P.O. review, order confirmation, etc. 
7. Initiates communication with purchasing and manufacturing to establish proper costing on new part numbers.  Creates or extends material numbers in SAP to facilitate Pick and Ship processing methods. 
8. Effectively uses corporate tools to perform job; SAP, Salesforce.com, CRM, Excel, etc. 
9. Performs assigned administrative responsibilities in a timely, accurate, and efficient manner. 
10. Provides feedback to Product Management on pricing issues relative to current SAP data. 
11. Leads assigned opportunities through the Sales Pursuit Cycle independently or in conjunction with assigned Service Sales Specialist (SSS) and Inside Account Manager (IAM). Working to achieve Sales order volume goal, Performance Based Goals/Strategic goals and Territory goals.   Keeps supervisor informed of progress against targets, and any potential issues that would affect plan achievement. 

• BS degree plus 3 years related experience, or
• Two year vo-tech certificate and 7 years relevant experience, or
• Eleven years relevant experience, and demonstrated technical/product aptitude. 

Preferred Qualifications 

• Knowledge of Salesforce, SAP-CRM (or similar)
• Solid knowledge of MTS products and services.
• Basic understanding of test technologies.

Best in Class Benefits

• Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.
  • Affordable Medical, Dental, Vision Insurance
  • HSA/FSA with a company match
  • Income Protection Benefits
  • Industry Leading 401(k) plan
  • Paid Time Off
  • Parental Leave
  • Matching Gift and Volunteer Program  

Opportunities to Get Involved and Give Back

• Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential
• It is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas.    
• ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need

 Additional Information

All your information will be kept confidential according to EEO guidelines.

TW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.