Service Shop Manager - Olympia, WA - Freightliner Northwest

Gordon Truck Centers, Inc. (GTC) is now accepting applications from those interested in the role of Service Shop Manager for the Olympia branch. We are looking to find qualified applicants who are interested in joining the best Freightliner dealership in the Northwest and growing their career with us! If you’re interested in adding your name and experience to our pipeline, read on to learn more about the company and what this job role entails. 

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

About GTC

Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

The Service Shop Manager (SSM) is responsible for working directly with the Service Manager to manage the daily operations of the Service Department, including: safety, throughput, productivity, process development & compliance, cost controls, building vendor/customer sales base, total customer satisfaction and problem resolution. The SSM leads and coordinates the activities of lead technicians and technicians, with a heavy focus on superior customer service, overall department efficiency and profitability.

• Promote and manage safety at the Olympia branch. Ensures employees, vendors, and customers have a safe work environment. Adhere to all applicable safety policies, procedures and standards in coordination with Director of Safety. Investigate safety-related accidents and injuries, prepare reports of findings and take corrective measure where needed.
• Monitor service levels to ensure the overall goals of the organization are being met and take corrective measures where needed.
• Work directly with Lead Technicians on coordination of repairs.
• Provide back up support for Service Account Managers (SAMs) as needed. Such duties could include opening and closing repair orders, writing and reviewing estimates, calling customers with updates and repair approvals.
• Administer staff training schedules to meet organizational goals and company’s dealer agreement.
• Determine schedules, sequences and assignments for work activities, based on work priority, quantity of equipment and skill of personnel.
• Assist with the development, administration and maintenance of all regulatory and dealership safety standards.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Maintain exceptional customer satisfaction culture and initiatives, addressing customer complaints as needed.
• Monitor staff work levels and review work performance regularly with employees.
• As directed by the Service Manager, facilitate ongoing meetings with staff; addressing issues related to departmental operations.
• As directed by the Service Manager, requisition materials and supplies, such as tools, equipment or replacement parts.
• Participate in the employee new hire and onboarding procedures.
• Maintain a departmental company team attitude with all employees; with a heavy emphasis on safety, service and sustainability.
• Participate in strategic and planning processes to include goal setting and monitoring.
• Participate in financial and performance updates.

Education: High School GED or equivalent preferred.

Experience: 4 years repair shop experience as technician and 2 years of service department supervisory or shop foreman experience. Experience in business and management; principles involved in strategic planning, resource allocation, staff planning, leadership technique, production methods and coordination of people and resources. Must have good leadership capabilities and the ability to promote a strong team atmosphere that is solely focused on building the business with quality service. Superior customer relations and problem-solving skills are required for this position. Candidate must have technical background and be capable of communicating with technicians and customers regarding repairs on heavy and medium duty trucks.

Skills that are representative of the job: Proven background in providing quality customer service. Excellent communicator (written and verbal), able to lead and motivate others, strong in conflict resolution, good computer usage skills, able to effectively manage team assignments and adjust as needed. Must be professional and safety minded at all times. Able to work in fast paced, high stress environment. Valid driver’s license and meet company auto insurance requirements required.

Job Conditions:

Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Extensive keyboard work and viewing computer screen, telephone usage. Requires standing, bending, stretching. Some heavy lifting may be required, up to or beyond 70 pounds. Personal Protective Equipment in shop areas may be required.

Environmental Demands: Primarily indoors with minimal outdoor time. High noise level while working

around operation departments. While performing the duties of this job, the employee is exposed to moving mechanical parts and vehicles.

Hours: Day Shift, 7AM - 3:30PM 

Compensation:

Based upon level of experience compensation range is between $58,000-$80,000, plus incentives.

GTC General Benefits Description:

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement, discretionary bonuses and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. Our technicians are also eligible for company sponsored training, company provided uniforms and a work boot stipend. More information can be found at https://www.gordontruckcenters.com/benefits.

Apply Today! We look forward to working with you!

ADDITIONAL INFORMATION:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.

E-Verify Program

Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.