Service Specialist - Assured Partners

Overview

Pierce Group Benefits, an Accretive company, is currently the largest provider of employee benefits consulting and administration in North Carolina’s public sector. Our firm is a full-service employee benefits brokerage that builds comprehensive benefits packages for employers in North Carolina, South Carolina, and Virginia. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.

We are currently seeking a Service Specialist for our service center that thrives in a fast-paced environment with exceptional organizational, customer service and phone skills.

As a Service Specialist, you will assist client employees with enrollment and benefit questions.

What You'll Do

• Answers telephone calls from client employees regarding employee benefits
• Responds to requests for information
• Assists client employees with benefits enrollment process
• Inputs data into client management system
• Following company procedures concerning all essential duties and responsibilities
• Other duties as assigned

What You'll Need

• Exceptional computer skills including Excel, Outlook, MS Word
• Exceptional customer service skills
• Detail and accuracy oriented
• Able to work with limited supervision
• Post-secondary degree and one-year related experience and/or training; or equivalent combination of education and experience
• NC Life and Health License a plus but not required

Grow, with us

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Pierce Group Benefits, an Accretive company, is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.  We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!