Service Specialist - Ryan Specialty Group
Jacksonville, FL
About the Job
Position Summary
The Service Specialist is responsible for providing prompt and courteous customer service, assisting clients in understanding policy details, and guiding them through claims processes. The role ensures accurate client information, communicates policy updates through various channels, resolves issues professionally, and collaborates with internal teams for comprehensive client support. They actively participate in training programs to enhance product knowledge and customer service skills.
What will your job entail?
Job Responsibilities:
• Provides prompt and courteous customer service to clients, addressing inquiries, concerns, and requests related to insurance policies and coverage.
• Assists clients in understanding policy details, terms, and conditions, and provides guidance on claim processes.
• Ensures all client information is up-to-date and accurately recorded in the company's systems.
• Supports clients through the claims process, ensuring they understand the required documentation and steps involved.
• Stays informed about insurance products, coverage options, and any updates or changes in policies and educates clients on products that may meet their specific needs.
• Communicates policy information, updates, and changes to clients through various channels such as phone, email, and written correspondence.
• Supports to resolve client issues, complaints, or concerns in a professional and efficient manner and escalates complex issues to higher-level support or management as necessary.
• Administers accurate client information in systems, ensuring confidentiality and compliance with privacy regulations.
• Adheres to industry regulations, company policies, and compliance standards in all interactions and transactions.
• Collaborates with underwriters, claims specialists, and other internal teams to provide comprehensive support to clients.
• Participates in training programs to enhance product knowledge and customer service skills.
Work Experience and Education:
• 6 Months to 1 year of work experience in Insurance Industry or Customer Service is preferred.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target hourly rate range for this position is $20.00 - $21.00 per hour.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The Service Specialist is responsible for providing prompt and courteous customer service, assisting clients in understanding policy details, and guiding them through claims processes. The role ensures accurate client information, communicates policy updates through various channels, resolves issues professionally, and collaborates with internal teams for comprehensive client support. They actively participate in training programs to enhance product knowledge and customer service skills.
What will your job entail?
Job Responsibilities:
• Provides prompt and courteous customer service to clients, addressing inquiries, concerns, and requests related to insurance policies and coverage.
• Assists clients in understanding policy details, terms, and conditions, and provides guidance on claim processes.
• Ensures all client information is up-to-date and accurately recorded in the company's systems.
• Supports clients through the claims process, ensuring they understand the required documentation and steps involved.
• Stays informed about insurance products, coverage options, and any updates or changes in policies and educates clients on products that may meet their specific needs.
• Communicates policy information, updates, and changes to clients through various channels such as phone, email, and written correspondence.
• Supports to resolve client issues, complaints, or concerns in a professional and efficient manner and escalates complex issues to higher-level support or management as necessary.
• Administers accurate client information in systems, ensuring confidentiality and compliance with privacy regulations.
• Adheres to industry regulations, company policies, and compliance standards in all interactions and transactions.
• Collaborates with underwriters, claims specialists, and other internal teams to provide comprehensive support to clients.
• Participates in training programs to enhance product knowledge and customer service skills.
Work Experience and Education:
• 6 Months to 1 year of work experience in Insurance Industry or Customer Service is preferred.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target hourly rate range for this position is $20.00 - $21.00 per hour.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Source : Ryan Specialty Group
