Service Supervisor - Motors - WEG Electric Corp

About the role:

WEG Electric Corp. has an excellent opportunity for a Service Supervisor - Motors. Supervises warranty and field service activities by developing and maintaining the necessary resources. Serves as liaison between outside repair shop network, customers and factories.

Primary Responsibilities:

• Drives improvements by recommending measures to review the processes, the performance of the team, the response time and the overall quality of service.
• Establishes short- and medium-term goals for both himself and the team.
• Keeps and promotes good communication with customers, peers and team members.
• Promotes and monitors the development of the team members and himself by establishing and coordinating a training plan.
• Provides technical support to team and customers.
• Establishes and supports relationships with outside repair shops for the product lines marketed by WEG. This includes evaluation, selection, accreditation and training of these shops.
• Leads by example, being the reference for the team members on both the technical and administrative aspects.
• Performs monthly quality reviews and failure analysis on OEM customers.
• Supervises warranty administration, including warranty claim processing, cost estimates, repair authorization and warranty reporting to WEG Brazil.
• Has direct responsibility for all assigned team members.
• Keeps the Service Manager informed on performance, operations, and team status at all times
• Recommends measures to improve warranty methods, performance, and quality of service.
• Interacts with all other department Supervisors/Managers to improve relationships and communication between departments for both internal and external teams.
• Negotiates open billings and payments with customer and suppliers.
• Participates in special projects, focused on department-level improvements.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance. Responsible for addressing employee complaints and resolving problems.

Education:

• Bachelor’s degree in electrical engineering or related field from a four-year college or university or university program certificate or equivalent in related experience

Knowledge / training:

• Process Flow Mapping and Quality Tools.
• Use of diagnostic tools and equipment, required.
• Reading schematics and drawings, required.
• Electric Motors and Drives.
• Vibration analysis (for motors).
• Understanding of industrial applications, as appropriate for specific product groups.
• People management.
• Intermediate level of MS Office Suite
• Teaching others on departmental and company strategy, as well as describing the effect of actions, required

Experience:

• 3 years relevant experience

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.