Service Supervisor - Power Systems - Bensalem, PA at Foley Inc.

JOB DESCRIPTION:

• Manage technicians and service calls in progress daily for shop and field. 
• Dispatch technicians to job-sites and monitor GPS software on service trucks.
• Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program. 
• Review and monitor the daily productivity of the Technicians and weekly expense report.
• Review and monitor weekly overtime report.  
• Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety. 
• Check repair history and open service letters for all jobs prior to starting the job 
• Dispatch parts to technicians on job-sites.
• Close service calls daily.
• Complete warranty checklist, be accountable for accuracy.
• Perform weekly shop inspections for assigned areas. List all areas/items requiring attention in app and schedule to be addressed accordingly.
• Assure that Technicians are completing their JHA forms, locking and tagging out the machines they are assigned to, wearing all proper PPE, and keeping a clean work area daily.  
• Perform daily safety observations and attend monthly service technician/staff meetings.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required. 
• Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong time management skills, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.