Service Support Representative at TEKsystems

Description:

The main focuses are, but not limited to, Service Support, Equipment/Part order entry, and all areas of customer service support. It is expected that the job responsibilities will evolve, change, and expand as the business grows.

Essential Job Duties:

♦ Respond to regional sales managers, reps, dealers, consultants and customers on service inquiries and requests

♦ Arrange service for customers, following up to make sure work is completed to customers satisfaction, service work order review, and payment of service invoices

♦ Receive, review, input and confirm incoming part orders

♦ Assist in managing all documentation required for part orders and shipments

♦ Assist in coordination of national, local tradeshows, and other promotional events as needed

♦ Assist in coordinating product training sessions with rep groups, consultants, and dealers. Provide travel arrangements, marketing materials and other support

Skills:

Customer service, Technical support, Ticketing system, Call center

Additional Skills & Qualifications:

♦ Minimum of 2 years of working experience in related field required

♦ Minimum of 1 years of customer service experience preferred

♦ Experience in using Auto Quote preferred

♦ Proficiency in standard office software: MS Word, MS Excel, and MS Power Point

♦ Excellent verbal and written communication skills.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.