Service Technician Apprentice - Cross Technologies

The apprentice will be working with Senior Technicians over time to master the skills needed to perform quality calibrations adhering to corporate quality standards and procedures.

Duties and Responsibilities:

• Over time learning will be learning calibration encompassing the following core disciplines: Temperature, Pressure, Flow, Vibration, Mass, Electrical, Electronics, Time, Frequency, Radio Frequency, Torque, Force and Dimension.
• Over time will be learning to prepare for all on-sites as assigned by Lead Tech or Service Manager; this includes reviewing equipment lists, procedures, specifications, and ensuring proper standards are selected for work assigned. This also includes:
  
  • Ensuring he/she has calibration stickers, PMD work orders, worksheets, tags, cleaning supplies, directions, customer contact information and survey cards; downloading customer information to an on-site laptop may be required.
  • Ensuring all company issued tools and property are in proper working order and in calibration.
  • Performing clerical work associated with calibration activities including certificates of calibration. Must provide the original data worksheet for final inspection by Quality.
  • Performing quality inspection of calibrated equipment as approved by the Quality Manager.
  • Completing calibrations in a timely manner (within 48 hours of job completion.)
  • Keeping in good order all tools and equipment, practice good housekeeping
  • Maintaining a safety and customer service mindset at all times
  • Consistently maintaining good work attendance and productive work ethic.
• Will perform other duties as assigned by the Service Manager

Minimum Requirements/Qualifications:

• Some knowledge of mechanical, electronic and/or technical background preferred
• Be computer proficient in all Microsoft Office applications
• Demonstrate excellent interpersonal and customer service skills
• Have excellent written and oral communication skills
• Demonstrate self motivation, initiative, honesty, integrity, and attention to detail
• Have a valid driver's license and clean driving record

Core Competencies

Commitment to Excellence - Check your work

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting

Team Building

Physical Demands of the Position:

Stands greater than four hours at a time

May require walking 2 - 4 miles during an 8 hour period

Stoops and bends below knee level 2 - 4 times an hour

Lifts and carries less than 50 pounds but greater than 25 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out

Reaches overhead

Repetitively uses feet

Repetitively uses hands (computer keyboard)

Grips with hands

DISCLAIMER

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an "at will" employment relationship.