Service Technician - Alure Home Improvements

Responsibilities:

• Meeting or exceeding service/operational goals while providing an exceptional customer experience to both internal and external customers
• Effectively fix or repair customer’s needs associated with our installed products in their homes
• Utilize professional communication when communicating with customers both in person, on the phone or via text.
• Communicate promptly and efficiently with Service Manager and others as needed to share challenges or needs from homeowner’s project
• Work directly with homeowner to solve any service challenges
• Utilize technology as needed to complete communication and service orders in LeadPerfection.
• Demonstrate high level of positive energy towards Team and customers
• Deliver agreed to results in the areas of safety, quality, timelines, customer communication and satisfaction
• Provide high level of customer service to our customers

Qualifications:

• Home remodeling, renovation or construction experience
• Experience installing or repairing siding, windows, and doors is a plus
• Strong communication and customer service skills
• Professional, organized and detail-oriented
• Valid driver's license and clean driving record
• Pre-employment background check
• High School Diploma or equivalent

Benefits:

• Generous Paid Time Off policy
• Holiday Pay
• Health, Dental & Vision
• Company-paid life insurance and long-term disability
• 401K 
• Flex Savings & Health Reimbursement Accounts
• Company events and employee engagement initiatives