Service Technician - Electrical - Southworth International Group

Southworth International Group, Inc., located in Falmouth, ME, has an immediate opening for a Service Technician – Electrical.

Southworth is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for worker injuries. Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.

We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at Southworth are financially, intellectually, emotionally, and socially rewarding for all. We offer a generous time off policy, 401k match, affordable health and vision coverage, tuition reimbursement, development plans for career growth, and a fun engaged workforce!

The Service Technician provides technical and general support to our vertical material handling equipment customers. This is a full-time professional position that will be engaging with our dealers, distributors, end users and coworkers daily.

Key Responsibilities:

• Provides high quality customer service, technical product support and product parts information via telephone and email
• Resolves customer questions and provide solutions for technical issues related to the equipment
• Engages in frequent collaboration with Engineering and Sales departments
• Reviews sales records, engineering documentation and warranty issues and history to ensure that a high level of cost-effective customer satisfaction is maintained
• Prepares quotations for parts and other services as needed, maintain records for the installed base

Requirements:

• Associates degree, or military/civilian technical school; or equivalent work experience in lieu education
• 5+ years of experience in technical product support/product parts and customer service, preferably in a manufacturing environment
• 1+ years of experience working with machinery blueprints
• Working knowledge of hydraulic and electrical systems and components, and wiring and hydraulic schematics
• Microsoft Office 365
• Occasional travel may be required for visits to customer sites

SIGI is an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

SIGI does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of SIGI.