Service Technician - Caspers Company

Job Title: Field Service Technician (Commercial Kitchen Equipment)

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SUMMARY

This position is responsible for providing world-class customer service in order to troubleshoot, diagnose and repair commercial food equipment and appliances (grills, ovens, fryers, etc)

OR HVAC systems and refrigeration (reach-in coolers, freezers, ice machines, etc) for our valued customers. This is a non-supervisory position and reports to the Field Service Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES (Includes the following but other duties may be assigned.)

• Coordinate with Field Manager to assure consistency in our service strategy and execution.
• Properly troubleshoots, diagnoses and repairs commercial food equipment and appliances, HVAC systems and refrigeration.
• Provides elite customer service and professionally communicates the service needed to customers
• Defines service problems, collects data, establishes facts, and enters accurate information into tablet, as well as communicates effectively with Dispatcher.
• Follows safe work practices and accident prevention procedures
• Maintains a neat and orderly truck, along with a good part and tool inventory.
• Conduct yourself in accordance with the Company Code of Ethics Policy at all times.

MINIMUM QUALIFICATIONS

• Must have valid driver's license and clear driving record.
• Safety conscious.
• A customer-focused attitude, with a high degree of professionalism.
• Works well on a team.
• Refrigeration technicians must be able to obtain EPA certification first three (3) months.
• Ability to work with little direct supervision with accuracy.
• Ability to analyze, retain and solve problems.
• Proven ability to handle inventory needs.
• Must have effective communication skills.
• Ability to function in a fast-paced environment with minimum supervision.
• Must be able to adapt with frequent change, delay, or unexpected events.
• Establishes and maintains good partnerships with customers across different geographies and cultures.
• Able to work afterhours, over weekends, and holidays when necessary.
• Experience with Natural and/or LP Gas Equipment.

EDUCATION and/or EXPERIENCE

• High school diploma or GED.
• Two (2) years of education/experience in food service equipment repair or related area is a plus.
• Background experience in gas, electricity, plumbing and/or steam repairs or a strong desire and willingness to learn/study quickly.
• Strong experience in commercial HVAC and refrigeration is a plus.
• Knowledge or experience of on computer systems and tablets or a strong desire and willingness to learn/study quickly.
• Strong mechanical aptitude with hands on experience

BENEFITS/PERKS

• Competitive, comprehensive benefits
• Health, Dental, Vision, Life and Disability Insurance
• Paid Time Off and Sick Days
• 401K
• Quarterly bonus based on performance
• Techs provided with vehicle, tablet, phone, and specialized tools
• Education Assistance
• Excellent company culture
• Opportunities to grow (through training and career mapping)

CERTIFICATES/LICENSES

• Must have valid driver's license.
• Refrigeration technicians must be able to obtain EPA certification first three (3) months.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Consistent with the Americans with Disabilities Act (ADA), it is the policy of CSC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship

• Must be able to climb stair and ladders.
• Regularly involves lifting, bending or other physical exertion. Often exposed to one or more elements such as heat, cold, noise, dust, dirt, chemicals, etc., as well as exposed weather conditions.
• Job frequently requires standing, walking, driving, reaching, climbing, or balancing, stooping/kneeling/crouching/crawling, talking, hearing, handling objects with hands.
• Job occasionally requires and lifting more than 70 pounds.
• Vision requirements: Ability to see information in print and/or electronically.

SCHEDULE

• Day Shift
• Monday – Friday
• Must be able to work afterhours, over weekends, and holidays when necessary.
• On Call (may be called in afterhours or on weekends)

Caspers Service Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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