Service Technician at Overhead Door

Door Services Corporation is a business unit of Horton Automatics, an Overhead Door Corporation company.  Door Services offers installation and maintenance of the doors manufactured by Horton Automatics (commercial sliders, optical turnstyles, revolving doors, swinging / folding doors, etc.)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

We are looking for a successful candidate who will be responsible for troubleshooting door service calls and perform repairs along with scheduled maintenance on equipment based on customers demand.  Successful Technician will promote our service and products in a professional manner and provide customer satisfaction when taking care of the customer.

• Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
• Learn to diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Work with dispatch team to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
• Understand the safe use of equipment and tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
• Travel throughout coverage area during workday.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather.

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry.  For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.  Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door™ products.