Field Service Technician

Job Summary:

The Field Service Technician will perform repair work and maintenance for lift trucks and other equipment. This position reports to the Field Service Manager or Service Manager.

Duties/Responsibilities:

• Daily travel to customer location(s)
• Identifies/troubleshoot mechanical problems with lift trucks or other equipment.
• Performs tests on specific parts and systems to confirm proper mechanical function; ensures that all critical parts are examined.
• Performs repairs, replacements, or preventative maintenance.
• Performs further tests that may include test driving the vehicle to ensure repairs are completed correctly.
• Estimate or quote repair costs.
• Maintain personal service van and inventory as required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Extensive knowledge of the specialized area and general equipment repair.
• Excellent mechanical repair skills.
• Excellent analytical and critical thinking skills.
• Excellent communication and customer service skills
• Ability to visually diagnose mechanical issues.
• Proficient with computer diagnostic equipment and software.
• Ability to read service and repair manuals.
• Ability to perform repairs in a timely fashion.
• Ability to read work orders.
• Must be willing to submit and pass an annual MVR check.

Education and Experience:

• High school diploma or equivalent required.
• 1-2 years of related experience preferred.

Physical Requirements:

• Must be able to work safely in areas with potential exposure to cold/hot temperatures, noise pollution, dust, solvents, fuels, and battery acid.
• Must be able to lift 50 lbs. regularly.
• Must be able to inspect vehicle to determine repairs needed.
• Must be able to stand for 6+ hours daily.
• Must have good dexterity and grip strength; repetitive hand and wrist motions required.
• Good binocular vision to inspect repair work.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.